Claims Guide
We are pleased to offer our new guide, designed to help you and your staff manage your business.
All these guides should be read in conjunction with your policy schedule and wording, as each will have specific terms and conditions to ensure cover is maintained.
In this guide we provide advice on:
- Reporting claims immediately
- Motor claims - what to do
- Liability claims - information to obtain
- Claims Notifications & Process
- Ascend 360 Fleet Management Service
- AscendRisk
- Download our rising claims inflation guide
Please find enclosed details of the claims team who will oversee your day-to-day servicing of your account.
Please direct any requests:
Claims:
[email protected]
We also have our award-winning customer portal, mobile app and claims reporting app available for you to access documentation and more, 365 days a year:
Ascend Broking Claims - Claims reporting mobile app
Kind regards,
Matthew Collins
Managing Director
Ascend Broking Group Ltd
Tel: 01245 449060
Email: [email protected]
Claims Management
What to do in the event of a claim
Claims
We pride ourselves on providing you with our award-winning customer service. The team are on-hand to assist you with any questions you may have. In order to continually improve our customer service, we have the following available to you:
First Notification of Motor/Property or Liability Claims
Our award-winning Ascend Claims App is available on both Google and IOS stores. It helps you speed up the claims notification process and will send a digital claims form, with pictures and witness details, directly to your fleet manager - with a copy automatically sent to us.
By notifying insurers immediately of any claims, via our digital claims form, we can begin the claims process within 5 minutes, saving you time and reducing claims cost.
On average, claims costs can be reduced by up to 31%
Please download our claims app by following these instructions Click Here
Should you need any help setting this up please contact us and we will be pleased to assist you.
Claims by email
Alternatively you can send any claim forms or notifications to us using the following email address:
We look forward to getting to know you and I would be pleased to discuss any queries you may have.
Yours sincerely,
Alex Patten
Claims Manager
Direct Dial: 01245 449069
Email: [email protected]
Visit our claims website
Report claims as quickly as possible to ensure speedy defence
Notify insurers of any incident as soon as you can - in some cases cover can be declined if they deem long delays have prejudiced their position-defending or settling
Download the Ascend claims app
Report claims immediately from the roadside with our Award-winning digital claims app
The quicker we notify insurers of claims with all information to hand the better the financial outcome
Report claims immediately
The sooner we know about a potential claim the quicker we can respond. Use the Ascend Claims App at the scene of the accident Click here
Tel: 01245 449060
Follow the simple checklist
After the initial first notification of loss if you are able to provide any additional information, we can begin defence straight away
Bump Cards - Use them
The cards contain the essential information needed on the spot to record the incident quickly - ensuring Third Party contact details are accurate supported by the claims app.
Who is to Blame?
Never admit liability at the scene but DO ensure you tell you insurers claims team exactly what happened. Many weeks can be wasted for smaller claims, with escalating costs, when stories change in light of further evidence down the line.
Follow your company policy on accidents
For drivers this is very important as failure to do this could lead to disciplinary action
Speed
reporting incident within 15 mins if safe to do so
Accurate
ensure third party contact details are accurate. The same applies to witnesses
Vigilance
report suspicious activity to your insurer and Police
Evidence
gather as much possible e.g. photographic/video evidence, CCTV cameras in the area
SAVE = time and money
Ascend Claims Reporting App
On average, claims costs can be reduced by up to 31% with immediate claims notification
Our claims service
Contact the claims team at Ascend:
[email protected]
Tel: 01245 449060
Other things you must consider
Other Considerations
- Fleet Management
- Driving Risk
- Driver Training
- Real-Time Tracking
- Performance League Tables
- Telematics Review
- Unsafe Driving Reports
- And more...
Prevention before cure
Our main focus is on accident prevention; a proactive rather than reactive way of managing your fleet risks
