We are pleased to offer our new guide,designed to help you and your staff manage your business.
All these guides should be read in conjunction with your policy schedule and wording, as each will have specific terms and conditions to ensure cover is maintained.
We also have our award-winning customer portal, mobile app and claims reporting app available for you to access documentation and more, 365 days a year:
Matthew Collins Managing Director Ascend Broking Group Ltd Tel: 01245 449060 Email: [email protected]
Claims Management
What to do in the event of a claim
Claims
We pride ourselves on providing you with our award-winning customer service. The team are on-hand to assist you with any questions you may have. In order to continually improve our customer service, we have the following available to you:
First Notification of Motor/Property or Liability Claims
Our award-winning Ascend Claims Appis available on both Google andIOSstores. It helps you speed up the claims notification process and will send a digital claims form, with pictures and witness details, directly to your fleet manager - with a copy automatically sent to us.
By notifying insurers immediately of any claims, via our digital claims form, we
can begin the claims process within 5 minutes, saving you time and reducing claims cost.
On average, claims costs can be reduced by up to 31%
Please download our claims app by following these instructionsClick Here
Should you need any help setting this up please contact us and we will be pleased to
assist you.
Claims by email
Alternatively you can send any claim formsor notifications to us using the following email address:
Report claims as quickly as possible to ensure speedy defence
Notify insurers of any incident as soon as you can - in some cases cover can be declined if they deem long delays have prejudiced their position-defending or settling
After the initial first notification of loss if you are able to provide any additional information, we can begin defence straight away
Bump Cards - Use them
The cards contain the essential information needed on the spot to record the
incident quickly - ensuring Third Party contact details are accurate supported
by the claims app.
Who is to Blame?
Never admit liability at the scene but DO ensure you tell you insurers claims team
exactly what happened. Many weeks can be wasted for smaller claims, with
escalating costs, when stories change in light of further evidence down the line.
Follow your company policy on accidents
For drivers this is very important as failure to do this could lead to disciplinary
action
