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Support & Traction
Welcome to Support & Traction.
Your app is live. Users will give feedback. There will be fixes, updates and small improvements. And you've got a backlog of features that can help you accelerate.
What's next? You're in safe hands!
Support & Traction gives you a leaner version of Appetiser that stays close to your app, delivers every month and scales up the moment you're ready.
Pick the pace that matches your goals:
- Maintain: Your app stays healthy. Crashes fixed, security patched, integrations stable. A Maintain team is too small to work on enhancements or new features.
- Improve: Are you looking to iteratively improve and polish your app based on user feedback? Most importantly, this team can also squish bugs for you. Best when you want your app to feel better based on user feedback.
- Grow: Do you want to get more users? Everything in Improve, plus 1 new feature every month. This is the best package to help you grow!
No matter which package you choose, you’ll be surrounded by your Support & Traction Team. They are specialists who have helped numerous startups achieve millions of downloads, maintain a 100% technical project success rate and even helped startups partner with Formula 1.
We built this together. Now let's keep growing together.
Delete this section if triple platform!
Your Maintainenance Inclusions
- Shared support@ e-mail address inbox. Response time within 72 hours.
- Up to 4 days of work to cover
- Crash monitoring & fixes
- Regression testing
- Improve stability of third party & payment integrations
- Patches for security holes that may occur
- Server maintenance (up to once per 30 days)
- Memory and speed optimisations
- Library updates
- Up to one update or release every 30 days.
- Access product management on demand at reduced rates
Choose Your Package
*We will always try to deliver as much as possible. Sometimes very large items need to be split, and more small items can be delivered at once!
Maintain
- Maintenance: All of the above.
Improve
- Maintenance: All of the above.
- 1-2 usability enhancements per month*
- App CMS text & App copy change requests
Grow with Features
- Maintenance: All of the above.
- 1-2 usablity enhancements per month*
- 1 feature per month*
- Get features from your backlog
- Marketing integrations & plugins
- Customer service systems
- And more!
- Dedicated product management
Delete this section if single or double platform!
Your Maintainenance Inclusions
- Shared support@ e-mail address inbox. Response time within 72 hours.
- Up to 4 days of work to cover
- Crash monitoring & fixes
- Regression testing
- Improve stability of third party & payment integrations
- Patches for security holes that may occur
- Server maintenance (up to once per 30 days)
- Memory and speed optimisations
- Library updates
- Up to one update or release every 30 days.
- Access product management on demand at reduced rates
Choose Your Package
*When you select a Features package, we will always try to deliver as much as possible. Sometimes larger features need to be split over months and sometimes we can complete even more smaller features!
Maintain
- Maintenance: All of the above.
Improve
- Maintenance: All of the above.
- App CMS text & App copy change requests
- 1-2 usablity enhancements per month*
Grow with Features
- Maintenance: All of the above.
- 1-2 usablity enhancements per month*
- 1-2 feature per month*
- Get features from your backlog
- Marketing integrations & plugins
- Customer service systems
- And more!
- Dedicated product management
Do you want to go faster?
You can choose to retain your dedicated Appetiser development team. You can choose a 0.5x to 2x team depending on how fast you want to go.
This gives you the full uncapped Appetiser experience. You can speak with your team to discuss your options.
By moving to a Support team, there will be a handover from your dedicated Appetiser development team.
What does moving to the Support & Traction team look like?
As this is a new team, the first month of your support package will be used to get a deep understanding of your project. This means they won't be able to work on new requests until month 2. As part of this, we really encourgae you to pitch your vision to your new team!
In order to keep your support team available to you, we don't allocate them to any other projects with your allotment. With this, any unused work from a package do not carry over. Your team will also work proactively every month on maintenance work, and any requests you may have made in the past.
Can you get features or enhancements on any package?
This is very common! If you need features or enhancements, you can always upgrade to a larger package for a short time. We don't lock you into a package.
{{firstname}}, will you grow your product with us?
This Proposal is bound by the terms of your Development Engagement Letter and Master Services Agreement.
By clicking accept, you are agreeing to your chosen Appetiser Support team.