Why Choose Cleveland Clinic Centers of Excellence?
Thank you for considering the Cleveland Clinic Centers of Excellence Program.
Imagine receiving care from a team that’s dedicated to you, where every step is designed to ensure the best possible outcome. At Cleveland Clinic, we're here for one reason: to take care of our patients, like you, with exceptional, compassionate care delivered by our multidisciplinary teams. Each year, patients travel from all 50 states and all over the world, to receive care at Cleveland Clinic.
Our mission is simple yet powerful: to touch more lives, alleviate suffering, and deliver the highest standard of care and experience to every patient. Our Centers of Excellence Program is designed to provide you with confidence and peace of mind throughout your healthcare journey.
If you or your covered dependents need non-urgent surgical procedures, this program is designed to guide you every step of the way. It all begins with an appropriateness of care review that you can complete from the comfort of your own home. Our expert clinicians will carefully review your medical records to determine if our program is the right fit for you.
Should you require surgery and choose to travel to Cleveland Clinic, our program offers enhanced support. Once you meet your deductible, your employee health plan may cover 100% of program-eligible costs, including travel and lodging for both you and a companion.
But our commitment doesn’t stop after your surgery. We’ll provide your medical records and a comprehensive discharge plan for you to share with your local provider, ensuring a smooth transition in your care. Our team will continue to check in with you during your recovery, so you’re never alone on your journey returning to better health.
With Cleveland Clinic’s Centers of Excellence Program, you receive exceptional care and compassionate support from start to finish.
Why Choose Cleveland Clinic?
"Everyone that I came into contact with at Cleveland Clinic was amazing. As big as the place is, I couldn't even get lost because there were helpful people everywhere. You guys are doing everything right! I would rate the experience a 10 and I would recommend the program to my friends and family"
Jill - a Cleveland Clinic Centers of Excellence surgery patient
Our Centers of Excellence Program Surgical Outcomes
Choosing to have your surgery through our Centers of Excellence Program isn’t just about receiving treatment—it’s about achieving the best possible outcomes for your health:
- Consistent, high-quality results: Our patients experience fewer complications after surgery.
- Lower chances of needing to return: We have a lower readmission rate, meaning patients are less likely to need another hospital stay after surgery.
- Long-term savings: Our care helps reduce your overall healthcare costs over time.
- High patient satisfaction: Our patients are so pleased with their care that they give us top scores. We measure satisfaction using the Net Promoter Score (NPS), which tells us how likely people are to recommend our program. Patients rate their experience on a scale of 1-10, with 10 meaning they are "extremely likely to recommend the Cleveland Clinic Centers of Excellence program."
Below you will find the Visitor Guide to our main campus. Here, you’ll find information about our services — parking, transportation, food and places to stay the night — to name just a few.
A Visitor's Guide to Cleveland Clinic
Arriving at Cleveland Clinic Main Campus
Main Campus Map
Download a main campus map, including driving directions and wayfinding tips.
Navigation
When you arrive, you'll see our Redcoats. These staff members are located throughout the hospital to help you and your loved ones find your way.
Walking Directions
Visit www.clevelandclinic.org/getthere for driving, parking and walking directions. Also, look for Get Directions QR codes located throughout main campus. Simply scan the code for help finding your way.
Cleveland Clinic Pharmacies
There are multiple pharmacies on-site at Cleveland Clinic main campus. Your care team will provide more information on which pharmacy location will best meet your needs. And, in some cases, medications can be delivered directly to the bedside.
For a full list of pharmacies, please visit our main campus pharmacy page.
Main Campus Visitor Guide
You can access our full visitor guide here, for additional information about Cleveland Clinic main campus
.
MyClevelandClinic App
Download the app for your mobile device or access it on your computer to take advantage of Cleveland Clinic's comprehensive digital services.
The app includes:
- MyChart: Access all your health information in one place. You can check prescriptions, message providers, view lab results and more.
- Locations, visitor information and more: Use the app to search for a location. Get detailed driving directions and important information such as visitor policies and safety procedures.
Cleveland Clinic Ground Transportation Options
Parking
Cleveland Clinic offers several self and valet parking options. For locations, directions, rates and discount offers, visit our parking website page.
Shuttle Service
Cleveland Clinic provides complimentary wheelchair capable, on-demand and curbside main campus shuttle services 365-days a year.
The shuttles run throughout main campus, including stops at our main campus hotels (Intercontinental Hotel, Intercontinental Suites and Holiday Inn).
The shuttles make it easy for both you and your caregiver to travel between the hotel and hospital. While you're recovering, your caregiver can conveniently return to the hotel to rest.
Service Hours
- Monday - Friday | 4:45 am - 10 pm
- Weekend and Holiday | 6:30 am - 10 pm
To request service:
- Check with Redcoats or Hotel Hospitality specialists
- Call 216.435.3129, option 1
To learn more, visit our Transportation website.
Cleveland Clinic Lodging
There are three hotels located on the Cleveland Clinic main campus with bus shuttle service for your convenience. Each of these hotels offer discounted rates for our patients.
With the COE program, you'll stay at the hotel both before and after your surgery, until you're cleared to travel home. Our hotel rooms are designed with your comfort in mind and have special features to support your recovery.
For more information on our lodging options, including discounted patient rates, please visit our main campus lodging website.
Please note: A credit card may be required at check-in to cover any incidental charges.
Holiday Inn Cleveland Clinic
The Holiday Inn Cleveland Clinic offers guests the finer touches that make comfort and convenience a top priority. The hotel offers standard guest rooms and studio suites.
Additional amenities and services include in-room microwave, mini fridge, indoor pool, sauna, fitness center, media lounge, a grab and go market, Moce Cafe and Bar (serving breakfast, lunch and dinner daily), valet dry-cleaning and self-service guest laundry.
The InterContinental Hotel Cleveland
Connected to Cleveland Clinic's campus via walkway, the InterContinental Hotel Cleveland offers luxurious non-smoking guest rooms and suites.
Concierge services and workout facilities with sauna are available 24 hours a day. In addition, dining services are available at two on-site restaurants.
The InterContinental Suites Hotel
The newly redesigned InterContinental Suites Hotel offers the only "wellness focused" hotel in Cleveland seeking to create an oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being. The hotel offers one-and two-bedroom suites.
The hotel includes the C2 restaurant, bar and lounge serving Mediterranean inspired cultural cuisine along with classic American favorites.
Dining at Cleveland Clinic
Cleveland Clinic offers a number of fresh, convenient eatery options across main campus. Options include grab-and-go meals, snacks, entrees, soups, salads, sandwiches, fine dining and more. Visit our main campus Shopping and Dining website to learn more.
Patients and visitors can also use food delivery services, like Uber Eats, to have food delivered to the hospital from restaurants in the surrounding area.
What to Pack
We want to make sure you're fully prepared when you arrive at Cleveland Clinic. Before your trip to Cleveland Clinic, you'll receive the following important documents to bring with you:
- Travel itinerary: This includes all of the important information for your trip - your flights, hotel accommodations and transportation to and from the airport.
- Surgery guide: This booklet has everything you need to know, including details about your surgery, what to expect, pre-op appointments, and post-surgical care.
- Program-specific ID card: Please show this card at registration.
- Medical insurance ID card: You'll need your regular ID card to fill prescriptions after discharge.
If you happen to forget something, don't worry! Our campus has shops to help. Visit Joseph-Beth Gift Shop for flowers, books, magazines and healthy snacks. Or, check out the InterContinental Hotel and Conference Center Gift Shop for toiletries, over-the-counter medicines, cosmetics, and more.
To learn more about our shopping options, including store locations and hours visit the main campus Shopping and Dining page on our website.
Thank you for considering the Cleveland Clinic Centers of Excellence Program.
We hope this guide has given you a helpful overview of what to expect during your visit to our main campus. We look forward to welcoming you and are here to support both you and your travel companion every step of the way.
If you have any questions or need more information, please don't hesitate to reach out to us at [add contact information here]