Welcome to Ascend
I am delighted you have placed your insurance programme through Ascend and the team and I look forward to working with you.
Please find enclosed details of the broking and claims teams who will oversee your day-to-day servicing of your account.
Please direct any requests:
Administration:
[email protected]
Claims:
[email protected]
We also have our award-winning customer portal, mobile app and claims reporting app available for you to access documentation and more, 365 days a year:
Ascend 24/7 – Customer document portal & mobile app
Ascend Broking Claims - Claims reporting mobile app
Can I please draw your attention to our growing library of interactive guides. These are designed to help you manage your insurance exposure and processes and we have the following available to you:
Our driver/vehicles and policy warranty guide
A guide to your exposure and how an insurance-backed product can protect your business
Directors & Officers Insurance
A guide to your personal liability exposures and the coverage a Directors & Officers policy provides
We will continue to develop this technology and I would welcome your feedback and suggestions on what you would like to see in future updates.
We look forward to working with you and I would be pleased to discuss any queries you may have.
Yours sincerely,
Matthew Collins
Managing Director
Direct Dial: 01245 449 060
Email: [email protected]
Additional links:
Cyber Data Breach & Liability Guide
Directors & Officers Insurance Guide
We Aim Higher
Leading technology at your fingertips
Visit Ascend 24/7 Sharepoint
Ascend Claims Reporting App
Claims
We pride ourselves on providing you with our award-winning customer service. The team are on-hand to assist you with any questions you may have. In order to continually improve our customer service, we have the following available to you:
First Notification of Motor/Property or Liability Claims
Our award-winning Ascend Claims App is available on both Google and IOS stores. It helps you speed up the claims notification process and will send a digital claims form, with pictures and witness details, directly to your fleet manager - with a copy automatically sent to us.
By notifying insurers immediately of any claims, via our digital claims form, we can begin the claims process within 5 minutes, saving you time and reducing claims cost.
On average, claims costs can be reduced by up to 31%
Please download our claims app by following these instructions Click Here
Should you need any help setting this up please contact us and we will be pleased to assist you.
Claims by email
Alternatively you can send any claim forms or notifications to us using the following email address:
We look forward to getting to know you and I would be pleased to discuss any queries you may have.
Yours sincerely,
Alex Patten
Claims Manager
Direct Dial: 01245 449069
Email: [email protected]
Visit our claims website
Ascend 24/7 app
Ascend Claims
Broking & Administration
Welcome to Ascend. The team and I look forward to working with you for many years to come.
Please direct any administration requests to:
The team will action these for you. We are of course on hand should you wish to discuss anything in particular.
We also have our award-winning customer portal and mobile app, available for you to access documentation and more 365 days a year.
Ascend24/7 – Customer document portal & mobile app
All your policy documents are live on the system and can be accessed at any time either through the online client portal at www.ascendbroking.co.uk or by downloading the app “Ascend24/7”
The online portal is packed with useful features should you ever require something urgently out of office hours – safely & securely:
- Copy certificates
- Proof of insurance
- Policy summary
- Claims management
- Accounts
- And much more
Everything has been set up so you can simply use your user ID on either platform.
If you operate a motor fleet I would recommend you read our motor management guide, it has a number of process documents including driver form checks and advice on what to do at a scene of an accident, plus a lot more.
Yours sincerely,
Matt Price
Broking Director
Direct Dial: 01245 449 061
Email: [email protected]
Your team contacts
Visit our Ascend website
On average, claims costs can be reduced by up to 31% with immediate claims notification
Free Legal support services*
rradar station
rradar’s legal advisory web portal, including a phone and email advice line.
rradar Grace
The intelligent legal assistant for business, available online or as a mobile app.
rradar Report
A platform for prompt recording of minor or major near-miss incidents in your workplace.
Find out more about our award-winning legal services
*with all Directors and Officers MLP policies
Ascend Health
Ascend 360 Fleet Management
Combining state of the art technology, driver well-being and risk management in one insurance programme - all available from our simple dashboard
Ascend 360 Fleet Management
An alternative risk management approach that puts you in control
We provide a wide range of solutions that help you improve your fleet management risk day-to-day.
- Fleet Management
- Driving Risk
- Driver Training
- Real-Time Tracking
- Performance League Tables
- Telematics Review
- Unsafe Driving Reports
- And more...
Prevention before cure
Our main focus is on accident prevention; a proactive rather than reactive way of managing your fleet risks
Find out more
AscendRisk is a unique combination of cloud-based management systems, onsite risk consultancy and engagement support, delivered in partnership
Ascend Risk
Our cloud-based risk management solutions allow you to manage and control risk day-to-day.
- Business Continuity Planning
- Health & Safety Management
- E‑Learning
- PPE & Asset Manager
- Legal Helpline
- Business Law Library
- Counselling Helpline
Additional services available:
- ShareTrak
- Environmental Management
- Onsite Consultancy
- Additional E‑Learning
- Fleet Management
- Driving Risk
- Leading In-vehicle Telematics/Cameras
- And more...
Read more
Other Ascend
Digital Guides
Cyber breach & liability insurance
Motor fleet management
Directors & Officers
Healthcare Insurance?
Our recent addition to the Ascend Group can provide you with personal or group private medical schemes
Additional Services
At Ascend Broking we have partnered with a number of trusted third parties who provide specialist insurance products and risk management advice to enhance your insurance programme.
Each of our below partners have exclusive offerings for Ascend Broking clients, providing a range of unique benefits to help with the day-to-day running of your business.
Rebuild Assessment
Every year over 70% of properties are underinsured.
This means there is a strong chance that your property is not insured for the right amount. The implications of this can be extremely costly, sometimes so costly that you could lose your entire business!
Rebuild Assessment - Ascend Broking Ltd
Business Continuity & Health & Safety
Our cloud-based risk management solutions allow you to manage and control risk day-to-day. AscendRisk Management | AscendRisk (ascend-bcarm.co.uk)
Virtual Fleet Manager
If you operate a motor fleet you need to ensure that vehicles are roadworthy and drivers comply with traffic and drivers’ hours rules. At the same time you are also responsible to the wider public, through the traffic commissioner, for ensuring that your operator is compliant. Virtual Fleet Manager - Ascend Broking Ltd
Brightmiles
An app based product that monitors driving style, benchmarking against previous results and providing reward incentives and email feedback.
Brightmiles - Driver Management - Ascend Broking
