We also have our award-winning customer portal, mobile app and claims reporting app available for you to access documentation and more, 365 days a year:
Can I please draw your attention to our growing library of interactive guides. These are designed to help you manage your insurance exposure and processes and we have the following available to you:
We pride ourselves on providing you with our award-winning customer service. The team are on-hand to assist you with any questions you may have. In order to continually improve our customer service, we have the following available to you:
First Notification of Motor/Property or Liability Claims
Our award-winning Ascend Claims Appis available on both Google andIOSstores. It helps you speed up the claims notification process and will send a digital claims form, with pictures and witness details, directly to your fleet manager - with a copy automatically sent to us.
By notifying insurers immediately of any claims, via our digital claims form, we
can begin the claims process within 5 minutes, saving you time and reducing claims cost.
On average, claims costs can be reduced by up to 31%
Please download our claims app by following these instructionsClick Here
Should you need any help setting this up please contact us and we will be pleased to assist you.
Claims by email
Alternatively you can send any claim formsor notifications to us using the following email address:
All your policy documents are live on the system and can be accessed at any time either through the online client portal at www.ascendbroking.co.ukor by downloading the app “Ascend24/7”
The online portal is packed with useful features should you ever require something urgently out of office hours – safely & securely:
Copy certificates
Proof of insurance
Policy summary
Claims management
Accounts
And much more
Everything has been set up so you can simply use your user ID on either platform.
If you operate a motor fleet I would recommend you read ourmotor management guide, it has a number of process documents including driver form checks and advice on what to do at a scene of an accident, plus a lot more.
Yours sincerely,
Matt Price Broking Director Direct Dial: 01245 449 061 Email: [email protected]
At Ascend Broking we have partnered with a number of trusted third parties who provide specialist insurance products and risk management advice to enhance your insurance programme.
Each of our below partners have exclusive offerings for Ascend Broking clients, providing a range of unique benefits to help with the day-to-day running of your business.
Rebuild Assessment
Every year over 70% of properties are underinsured.
This means there is a strong chance that your property is not insured for the right amount. The implications of this can be extremely costly, sometimes so costly that you could lose your entire business!
If you operate a motor fleet you need to ensure that vehicles are roadworthy and drivers comply with traffic and drivers’ hours rules. At the same time you are also responsible to the wider public, through the traffic commissioner, for ensuring that your operator is compliant.
Virtual Fleet Manager - Ascend Broking Ltd
