In-Company Solutions
Remittance Details: Lessore Solutions Ltd ('the Company') requires payment within 14 days of the invoice issue date, or before the commencement of any work (meetings relating to the training, project work, etc.) or the first training session, whichever is sooner. Value Added Tax will apply to all invoices at the prevailing rate. Any query relating to an invoice must be communicated in writing by the Client to the Company within 14 days of the date of invoice.
Penalty for Late Payments: All payments that fall beyond the stated due date are subject to a ‘late payment fee’, charged at a cost of 2% of the total invoice amount that remains unpaid.
Cancellations and Postponements: The Company bears no liability for any requirement on the Client’s behalf to cancel the training following the issuing of the invoice for the training. In the case of cancellation, the Client will not be due any refund or released from the terms and conditions of the sale, and is liable for 100% of the invoice. The Client may postpone the training to alternate dates, subject to the fees laid out in the table below. All Dale Carnegie training solutions are non-transferable and not for resale.
*This is the maximum fee that can be charged at the discretion of the Company to cover any costs already incurred in connection with the Solution.
The Company reserves the right to postpone a course due to inclement weather or any other events beyond the Company’s control. In the event a Solution is to be postponed, the Company will notify the Client immediately.
Venue: The Client shall bear full responsibility for organising a suitable venue for the Solution, in line with any requirements for the delivery of the Solution, including necessary Audio-Visual equipment. Should the training venue be located outside the bounds of the Company’s territory (Greater London), any travel and accommodation costs incurred by trainer(s) in order to facilitate the Solution are payable by the Client.
Programme Amendments: If, after the Company has agreed a programme of services with the Client, the Client requests variations in the programme which entail further preparation by the Company, the Client agrees to pay any and all associated additional fees that represent the cost to the Company of such additional preparation, on presentation of an official invoice from the Company. Such fees will be agreed with the client prior to presentation of the invoice.
Training Materials: The Company will provide all agreed training materials required for delivery of the course including the participant manuals, which are invoiced as part of the Solution. All materials are the intellectual property of Dale Carnegie & Associates (or the suppliers of the information where this is explicitly stated). Materials are made available for the Client’s benefit and must not be copied or distributed in any way. The Client accepts that copyright in all course material, case studies and working documents produced by the Company in providing the services shall remain in ownership of the Company and the Client shall not reproduce any such copyright material or pass it on to any other party without the Company’s written authorisation.
Reasonable adjustments: Given advance notice of requirements, reasonable adjustments will be made for those with disabilities, impairments or specific needs.
Certification: Subject to the type and length of the programme, participants will be entitled to receive a Dale Carnegie diploma on completion of the programme provided:
- All fees have been paid in full
- The Company and your trainer are satisfied as to your participation in the programme
- You have attended the minimum number of sessions for the relevant programme
- You have completed any required projects and assignments
Non-solicitation: The Client shall not during the course of the programme and for 12 months thereafter, entice or solicit for employment with it or any other entity any trainer/facilitator who has been engaged to provide the solution / programme or other services.
Liability: The Company regrets it cannot accept responsibility for any loss or damage caused or suffered as a result of attendance or non-attendance at any programme, including in relation to any items brought into a meeting or training session or any venue in which they are being held.
Public Programmes
Payment Terms & VAT: Lessore Solutions Ltd ('the Company') requires payment within 14 days of the invoice issue date, or before the commencement of any work (meetings relating to the training, project work, etc.) or the first training session, whichever is sooner. Value Added Tax will apply to all invoices at the prevailing rate. Any query relating to an invoice must be communicated in writing by the Client to the Company within 14 days of the date of invoice.
Penalty for Late Payments: All payments that fall beyond the stated due date are subject to a ‘late payment fee’, charged at a cost of 2% of the total invoice amount that remains unpaid.
Cancellations, postponements and substitutions: The Company reserves the right to cancel a course due to insufficient enrolment, inclement weather, global pandemic or any other events beyond the Company’s control. In the event a session is to be cancelled, the Company will notify the Client immediately to reschedule the programme to a later date.
Client postponements to later programmes and transfers to a different programme may be permitted, subject to availability and the Company’s discretion. Notice of any cancellation or postponement must be made in writing to the Company at its registered address, or by email to your assigned Consultant. A fee shall be payable by the Client to the Company for any cancellation/postponement as laid out in the table below.
Courses can be postponed once, for a period of up to 6 months maximum (from the start date of the initial programme the Client is registered on). Further postponement from the Client will result in a cancellation fee.
The Company will accept participant substitutions on its courses free of charge with minimum notice of 3 business days and prior to the programme starting. If a participant has started a programme, the place cannot be transferred to another person. Training solutions are not for resale.
Refund Policy: Full refunds will not be given for cancellations received 10 days or less prior to the commencement of the training programme. Qualifying refunds at the above commensurate amounts will be issued to the Client within 45 days from the date of written cancellation being received, or the first day of the course, whichever is earlier. If you attend all or part of a course, no refund will be provided. In the event of a programme being cancelled, the Client may choose to receive a full refund or transfer to another training programme. The Company is not liable for any cancellation costs you may incur for travel or accommodation as a result of the cancellation.
Programme Dates: All programme dates and times are subject to change at the Company’s discretion, and may also be subject to minimum numbers, in which case you will be offered a transfer to the next scheduled programme. The Company will endeavour to provide sufficient notification to participants of any changes.
Venue/Location: All public programmes will take place in London. Any delegate travel, accommodation or visa/immigration arrangements are the sole responsibility of the Client, and the Company will bear no costs, responsibility or liability for the above. The venue is subject to change at the Company’s discretion; however, The Company will endeavour to provide sufficient notification to participants of any changes.
Training Materials: All necessary training materials will be provided by the Company. All materials are the intellectual property of Dale Carnegie & Associates (or the suppliers of the information where this is explicitly stated). Materials are made available for delegates’ personal use and must not be copied or distributed in any way. In the event of participants requiring CD copies of How to Win Friends and Influence People or How to Stop Worrying and Start Living, these will be charged at £40 per set, or visit www.amazon.co.uk.
Reasonable adjustments: Given advance notice of requirements, reasonable adjustments will be made for those with disabilities, impairments or specific needs.
Certification: Participants will be entitled to receive a Dale Carnegie diploma on completion of the course provided:
- All fees have been paid in full
- The Company and your trainer are satisfied as to your participation in the course
- You have attended the minimum number of sessions for the relevant course
- You have completed any required projects and assignments
Liability: The Company regrets it cannot accept responsibility for any loss or damage caused or suffered as a result of attendance or non-attendance at any programme, including in relation to any items brought into a meeting or training session or any venue in which they are being
held.
Communication: In providing your contact details you are consenting to communications regarding the course. In accordance with section 131 of the PECR we assume you are happy to receive further information about future courses and similar services. If you do not wish to receive such information, then please opt out by emailing [email protected].