The Dale Carnegie Course
8 Week Programme


Introduction

For more information about Caring Matters Now and their Young Ambassador Programme...


We have changed over 9 million lives in over 100 countries and in more than
30 languages


Dale Carnegie Training For young Adults


Today, the world is more complex, competitive and demanding than ever before. Young people often need to balance school, work and relationships while at the same time, working and planning for their future.

The Dale Carnegie Course is designed to prepare young people for the challenges and pressures of the real world, by furnishing them with the skills they need to reach their goals and live up to their full potential - at school, home, and work. It can help teens become more confident and better able to cope with the pressure and stress adolescents face.

Graduates of this programme tell us that their new skills have helped them to become:

  • Highly focused on setting and working towards goals for their future
  • More persuasive communicators
  • Better at decision making when faced with difficult choices
  • Increased confidence to present in front of a group
  • Able to confront problems and challenges in a more positive manner
  • More confident to speak up in class
  • Better equipped to make and choose the right friends
  • More open to risk, change and new opportunities
  • Better prepared when applying to college or interviewing for jobs

The Dale Carnegie Course:

Effective Communications and Human Relations
8 weeks, 3½ hours per week

Programme objectives

The Dale Carnegie Course is centred around developing 5 core skills that will last a lifetime, which are:

  • Build greater self-confidence
  • Strengthen people skills
  • Enhance communication skills
  • Develop leadership skills
  • Reduce stress and improve our attitude

Programme overview

This world-renowned programme is based on more than 100 years of experience. It proves that real growth and change can occur with solid principles and practice, supported by consistent coaching. Underlying Dale Carnegie programmes are the 30 human relations principles – the distilled wisdom of Dale Carnegie's famous book 'How to Win Friends and Influence People,' one of the most popular personal and professional development books of all time.

These time-tested principles will help individuals of all ages build relationships with others by focusing on the needs, concerns, and interest of other people. Through the use of relationship dynamics, intra-group activities, role-playing, and time-spaced learning, participants master the capabilities needed for the modern world. They learn to strengthen interpersonal rapport with others, manage stress, and handle fast-changing environmental conditions. They become persuasive communicators, creative problem-solvers, and confident, enthusiastic leaders. Over the course of 8 weeks, participants learn how to zero-in on the important priorities in their life, whilst receiving the support they need to implement practical tools that enable personal and professional growth. Our graduates report breakthroughs in these areas:

Communication - become clear, concise, and persuasive:
Many people enrol in this programme because they want to improve their ability to speak in front of groups. They learn that communication starts with listening. When we become active listeners, our one-on-one communications improve. Through practice we become more clear and concise, and able to capture and hold people's attention, whether one-on-one or in front of a group.

People skills and human relations:
People skills are an essential ingredient for business and personal success. The principles in How to Win Friends and Influence People are the foundation for building better relationships, getting enthusiastic cooperation, handling conflict, and changing attitudes and behaviours.

Controlling stress and developing a positive attitude:
Are you being asked to do more with less, produce at a higher quality and lower cost, do it faster with fewer resources? You're not alone. Keeping a positive attitude under this new reality is not a case of reacting to circumstances; it is a result of a decision. You can choose to put stress in perspective and not let worry steal the time and energy you could instead be using productively.

Leadership skills - get willing cooperation:
Leadership has always been and always will be about influence. No matter your title or your position, you have the ability to positively influence others on the job, in the home, in the sports arena, and in your community. Our graduates rise to the opportunity for leadership and learn how to create an environment that results in willing cooperation from those they influence.

Building self-confidence:
We offer no magic pills. We do offer the observation, based on more than 100 years of experience, that our graduates develop more self-confidence. Throughout the active learning process, participants discover how to communicate more effectively, build better relationships, lead others in a positive direction, control stress and have a positive attitude. When these skills are developed, self-confidence is an inevitable result.

Programme outline

  1. 1.Communicate more confidently.
  2. 2.Use a proven process to recall names and facts.
  3. 3.Build trust and persuade people to take action.
  4. 4.Project an enthusiastic attitude.
  5. 5.Communicate logically, clearly and concisely.
  6. 6.Energise and engage listeners.
  7. 7.Create a safe and caring environment.
  8. 8.Manage stress and minimise worry.
  9. 9.Strengthen relationships.
  10. 10.Give constructive feedback that empowers others.
  11. 11.Encourage positive thinking.
  12. 12.Identify and reward successes.
  13. 13.Commit to continuous improvement.

Week 1

Week 2

Week 3

Week 4

  • Build a foundation for success
  • Recall and use names
  • Build on memory skills
  • Enhance relationships
  • Increase self-confidence
  • Put stress into perspective
  • Enhance relationships and motivate others
  • Energise our communication
  • Make our ideas clear

Week 5

Week 6

Week 7

Week 8

  • Disagree agreeably
  • Gain willing cooperation of others
  • Manage our stress
  • Develop more flexibility
  • Build others through recognition
  • inspire others
  • Demonstrate leadership
  • Celebrate achievements
  • Renew our vision

Who should attend

Young people looking to improve the skills they need to reach their goals and live up to their full potential.



Programme breakdown

Session 1: Key area

Objectives

Build a foundation for success



  1. 1.Learn methods to connect with others
  2. 2.Familiarise ourselves with the Five Drivers for Success
  3. 3.Expand our capacity to achieve our vision by committing to breakthroughs

Recall and use names



  1. 1.Focus on people as individuals
  2. 2.Create positive first impressions
  3. 3.Use methods for remembering names

Session 2: Key area

Objectives

Build on memory skills and enhance relationships

  1. 1.Apply a process for memory improvement
  2. 2.Become familiar with the principles for improving human relations
  3. 3.Identify opportunities for improving business relationships

Increase self-confidence


  1. 1.Use our experiences to communicate more confidently
  2. 2.Communicate with clarity and conciseness
  3. 3.Discover how past experiences influence behaviour

Session 3: Key area

Objectives

Put stress into perspective




  1. 1.Recognise the impact that negative stress has on our effectiveness and results
  2. 2.Commit to using concepts and principles to better handle stress
  3. 3.Discover more effective ways for professionals to prepare for & address challenges

Enhance relationships and motivate others




  1. 1.Persuasively communicate in a clear and concise way so people are moved to action
  2. 2.See how consistent application of the Human Relations Principles improves results
  3. 3.Discover how relationships help us advance toward our goals

Session 4: Key area

Objectives

Energise our communications



  1. 1.Recognise that including action in our communication releases nervous energy
  2. 2.Become more natural when communicating with others
  3. 3.Become more animated to engage others

Make our ideas clear



  1. 1.Demonstrate clarity when giving directions
  2. 2.Learn to present information in a logical sequence
  3. 3.Reinforce the value of demonstrations when explaining information

Session 5: Key area

Objectives

Disagree agreeably



  1. 1.Demonstrate a process to organise our thoughts in impromptu situations
  2. 2.Communicate our ideas effectively even when we disagree
  3. 3.Strengthen our personal opinions with evidence

Gain willing cooperation and commit to influencing others


  1. 1.Influence people through trust and respect
  2. 2.Achieve cooperation versus compliance
  3. 3.Discover the power of finding points of agreement
  4. 4.Discover how to coach for improved performance

Session 6: Key area

Objectives

Manage our stress

  1. 1.Increase our ability to control worry and stress
  2. 2.Learn from others how to confront our fears
  3. 3.Recognise that we can triumph over adversity

Develop more flexibility


  1. 1.Implement a wider range of communication skills
  2. 2.Apply the power of risk-taking
  3. 3.Become more open-minded to change and opportunity

Session 7: Key area

Objectives

Build others through recognition

  1. 1.Concentrate on the strengths of others
  2. 2.Develop skills in giving and receiving positive feedback
  3. 3.Discover the power of sincere recognition

Inspire others

  1. 1.Communicate with strong and powerful feelings
  2. 2.Connect with others on an emotional level
  3. 3.Inspire others to think and act differently

Session 8: Key area

Objectives

Demonstrate leadership

  1. 1.Positively influence the attitudes of others
  2. 2.Use positive approaches when coaching people
  3. 3.Deal with challenging situations more effectively

Celebrate achievements and renew our vision

  1. 1.Recognise breakthroughs resulting from this programme
  2. 2.Inspire and motivate others by communicating our visions
  3. 3.Commit to continuous improvement




Terms and conditions

In-Company Solutions  Remittance Details: Lessore Solutions Ltd ('the Company') requires payment within 14 days of the invoice issue date, or before the commencement of any work (meetings relating to the training, project work, etc.) or the first training session, whichever is sooner. Value Added Tax will apply to all invoices at the prevailing rate. Any query relating to an invoice must be communicated in writing by the Client to the Company within 14 days of the date of invoice.

Penalty for Late Payments: All payments that fall beyond the stated due date are subject to a ‘late payment fee’, charged at a cost of 2% of the total invoice amount that remains unpaid.

Cancellations and Postponements: The Company bears no liability for any requirement on the Client’s behalf to cancel the training following the issuing of the invoice for the training. In the case of cancellation, the Client will not be due any refund or released from the terms and conditions of the sale, and is liable for 100% of the invoice. The Client may postpone the training to alternate dates, subject to the fees laid out in the table below. All Dale Carnegie training solutions are non-transferable and not for resale.

Notice period (business days, not including Bank Holidays or the start date of the training) 

Fee due to be paid by the Client to the Company 

10 or fewer business days 

50% discretionary* 

Between 11 and 20 business days 

30% discretionary* 

21 or greater business days 

10% discretionary* 

*This is the maximum fee that can be charged at the discretion of the Company to cover any costs already incurred in connection with the Solution.  

The Company reserves the right to postpone a course due to inclement weather or any other events beyond the Company’s control. In the event a Solution is to be postponed, the Company will notify the Client immediately.

Venue: The Client shall bear full responsibility for organising a suitable venue for the Solution, in line with any requirements for the delivery of the Solution, including necessary Audio-Visual equipment. Should the training venue be located outside the bounds of the Company’s territory (Greater London), any travel and accommodation costs incurred by trainer(s) in order to facilitate the Solution are payable by the Client.   

Programme Amendments: If, after the Company has agreed a programme of services with the Client, the Client requests variations in the programme which entail further preparation by the Company, the Client agrees to pay any and all associated additional fees that represent the cost to the Company of such additional preparation, on presentation of an official invoice from the Company. Such fees will be agreed with the client prior to presentation of the invoice. 

Training Materials: The Company will provide all agreed training materials required for delivery of the course including the participant manuals, which are invoiced as part of the Solution. All materials are the intellectual property of Dale Carnegie & Associates (or the suppliers of the information where this is explicitly stated). Materials are made available for the Client’s benefit and must not be copied or distributed in any way. The Client accepts that copyright in all course material, case studies and working documents produced by the Company in providing the services shall remain in ownership of the Company and the Client shall not reproduce any such copyright material or pass it on to any other party without the Company’s written authorisation.

Reasonable adjustments: Given advance notice of requirements, reasonable adjustments will be made for those with disabilities, impairments or specific needs. 

Certification: Subject to the type and length of the programme, participants will be entitled to receive a Dale Carnegie diploma on completion of the programme provided: 

  • All fees have been paid in full 
  • The Company and your trainer are satisfied as to your participation in the programme
  • You have attended the minimum number of sessions for the relevant programme   
  • You have completed any required projects and assignments

Non-solicitation: The Client shall not during the course of the programme and for 12 months thereafter, entice or solicit for employment with it or any other entity any trainer/facilitator who has been engaged to provide the solution / programme or other services. 

Liability: The Company regrets it cannot accept responsibility for any loss or damage caused or suffered as a result of attendance or non-attendance at any programme, including in relation to any items brought into a meeting or training session or any venue in which they are being held.  


Public Programmes 

Payment Terms & VAT: Lessore Solutions Ltd ('the Company') requires payment within 14 days of the invoice issue date, or before the commencement of any work (meetings relating to the training, project work, etc.) or the first training session, whichever is sooner. Value Added Tax will apply to all invoices at the prevailing rate. Any query relating to an invoice must be communicated in writing by the Client to the Company within 14 days of the date of invoice.

Penalty for Late Payments: All payments that fall beyond the stated due date are subject to a ‘late payment fee’, charged at a cost of 2% of the total invoice amount that remains unpaid.

Cancellations, postponements and substitutions: The Company reserves the right to cancel a course due to insufficient enrolment, inclement weather, global pandemic or any other events beyond the Company’s control. In the event a session is to be cancelled, the Company will notify the Client immediately to reschedule the programme to a later date.  

Client postponements to later programmes and transfers to a different programme may be permitted, subject to availability and the Company’s discretion. Notice of any cancellation or postponement must be made in writing to the Company at its registered address, or by email to your assigned Consultant. A fee shall be payable by the Client to the Company for any cancellation/postponement as laid out in the table below.

Courses can be postponed once, for a period of up to 6 months maximum (from the start date of the initial programme the Client is registered on). Further postponement from the Client will result in a cancellation fee.

Cancellations

Postponement

10 or fewer business days* - 100%

5 or fewer business days* - 50%

Between 11 and 20 business days* - 50%

Between 6 and 10 business days* - 25%

21 or more business days* - 25%

Between 11 and 20 business days* - 10% discretionary**

*not including the day the programme begins or Bank Holidays

**maximum fee chargeable at the discretion of the Company 

21 or more business days* - 5% discretionary** 

The Company will accept participant substitutions on its courses free of charge with minimum notice of 3 business days and prior to the programme starting. If a participant has started a programme, the place cannot be transferred to another person. Training solutions are not for resale. 

Refund Policy: Full refunds will not be given for cancellations received 10 days or less prior to the commencement of the training programme. Qualifying refunds at the above commensurate amounts will be issued to the Client within 45 days from the date of written cancellation being received, or the first day of the course, whichever is earlier. If you attend all or part of a course, no refund will be provided. In the event of a programme being cancelled, the Client may choose to receive a full refund or transfer to another training programme. The Company is not liable for any cancellation costs you may incur for travel or accommodation as a result of the cancellation.    

Programme Dates: All programme dates and times are subject to change at the Company’s discretion, and may also be subject to minimum numbers, in which case you will be offered a transfer to the next scheduled programme. The Company will endeavour to provide sufficient notification to participants of any changes.

Venue/Location: All public programmes will take place in London. Any delegate travel, accommodation or visa/immigration arrangements are the sole responsibility of the Client, and the Company will bear no costs, responsibility or liability for the above. The venue is subject to change at the Company’s discretion; however, The Company will endeavour to provide sufficient notification to participants of any changes.

Training Materials: All necessary training materials will be provided by the Company. All materials are the intellectual property of Dale Carnegie & Associates (or the suppliers of the information where this is explicitly stated). Materials are made available for delegates’ personal use and must not be copied or distributed in any way. In the event of participants requiring CD copies of How to Win Friends and Influence People or How to Stop Worrying and Start Living, these will be charged at £40 per set, or visit www.amazon.co.uk.   

Reasonable adjustments: Given advance notice of requirements, reasonable adjustments will be made for those with disabilities, impairments or specific needs. 

Certification: Participants will be entitled to receive a Dale Carnegie diploma on completion of the course provided: 

  • All fees have been paid in full 
  • The Company and your trainer are satisfied as to your participation in the course 
  • You have attended the minimum number of sessions for the relevant course
  • You have completed any required projects and assignments 

Liability: The Company regrets it cannot accept responsibility for any loss or damage caused or suffered as a result of attendance or non-attendance at any programme, including in relation to any items brought into a meeting or training session or any venue in which they are being held.  

Communication: In providing your contact details you are consenting to communications regarding the course. In accordance with section 131 of the PECR we assume you are happy to receive further information about future courses and similar services. If you do not wish to receive such information, then please opt out by emailing London@dalecarnegie.co.uk.    

Who is Dale Carnegie?

We are...

  • An international Training Company
  • Focused on developing essential skills, and social and emotional intelligence - we help develop people!

We were...

  • Founded in 1912, inspired by one man’s belief in the power of self-improvement.
  • From evening classes at the YMCA to a global, award-winning training company.
  • Led to radio shows, weekly newspaper columns, international speaking engagements, sold out events, and a couple of international best selling books.
  • Dale Carnegie kickstarted the personal development industry.



  • Most widely renowned for our Founder's books - How to Win Friends and Influence People How to Stop Worrying and Start Living
  • 30 Principles to live a better, happier, more successful life
  • Our programmes, develop confidence and show people all over the world how to communicate in a way that draws others in, so they can form closer, more rewarding relationships.
  • Today, Dale Carnegie is the industry leader and a true benchmark in professional training and development solutions.
  • While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins within.



Overview of
Dale Carnegie




Why choose the
Dale Carnegie Course?

Video testimonies

Dale Carnegie for Young Adults is designed to prepare young people for the real world.

Students at Brother Rice share their reactions to the Dale Carnegie Course.

Shayla Harper, Student at Monroe High School shares what she took from the Dale Carnegie Course.

See the benefits that young adults across the world have been experiencing with the Dale Carnegie course.


Testimonials from previous DCC graduates


"It has made my life happier and less stressful"

"It raised my confidence level tremendously."

"It is a great, positive environment with kids your age and they are all so supportive of you."

"It has been a major help for me in communication skills, self confidence and stress management skills."

It was one of the most valuable experiences of my life."

"I know that when I go back to school I will be much more comfortable."

"I have increased self-confidence and people have actually noticed my improved leadership skills."

"It taught me a lot about life. Thank you so much!"

"I used to be really aggressive...Now I make more friends and think before I talk, I'm now respectful and smile to teachers."

“I’m not afraid to be myself. I am more positive, able to communicate more effectively and work in teams.”

“I no longer see things from only my point of view, but think about how the other person feels and thinks. It really helped me communicate better with my parents.”

The bottom line...

To capture the kind of lasting, profitable results that will drive long-term growth for your company, you’ve got to make sure everyone on your team is competent, passionate, and committed. At Dale Carnegie, we invigorate your employees by drawing out their natural strengths, building the courage and confidence they need to take command of their role and achieve the unexpected.

As we help them excel, your employees will gain the trust and respect of the people around them, creating a culture that works harder for you at all levels of your organisation. With more support, your team can take the lead in putting their ideas into action more efficiently, increasing their performance, along with your company’s, by working smarter at every step.

For more than 100 years, we’ve helped companies of all sizes generate revenue, increase productivity, and reduce costs by revealing their bright and resourceful workforce. Together, we’ll set your team in motion and help your entire organisation reach new heights, powered by the unique talents of your employees


Changing People and Business


How can we help transform your organisation and your people?