As you can probably imagine, the process for securing large blocks of airline tickets for groups is a bit different and can be slightly more complicated than booking individual tickets. For this reason, here is some helpful information about how group airline contracts differ from what you may be used to:
When booking an individual ticket, full payment and the traveler’s name, gender, and birth date are required in order to confirm and hold a flight itinerary and fare. Fortunately, when securing a group contract, we are able to hold a flight itinerary at a fixed fare without providing full payment or traveler names and details upfront. Up to 11 months prior to your travel dates, we can hold group seats (ten or more) on a flight itinerary by simply submitting a per-person deposit. Contract terms vary by airline, but in most cases, we can adjust the total number of seats at a later date, and we can supply traveler names and details at an even later date.
Ultimately, a group contract allows you to secure a desired flight itinerary and fare while giving your group the flexibility to determine your exact group size and composition later on.
With a group flight contract, seating assignments are entirely at the discretion of the airline. We wish that we could help, but the airlines do not allow for specific seat requests ahead of time. Our best recommendation is for you to speak directly to an airline representative at the airport when you check-in for your flight.
One of the other quirks of group airline contracts is that airline miles can’t be used towards the booking. If you would like to use airline miles toward your flight, you will need to self-book your flights. We recommend first speaking to your group leader to confirm your intent before making any reservations. Upon confirmation, our team can switch you to a land package, which does not include the group airfare.
If you book your own flight reservations, there is no guarantee that you will be able to sit with the rest of the group. We recommend that you contact the airline directly for seating arrangement requests.
We know that one size does not always fit all, so if you wish to deviate from the group flight in any way (this includes one-way travel, upgrades, different dates, or different destinations), you will need to complete a Custom Flight Request. Please scroll to the "Custom Flight Request" section for more details or by reaching out to your group leader.
Our flight team is happy to assist you in looking into any alternate plans! To begin this process, please submit a Custom Flight Request through our partner Flight Sugar. Please scroll up to the "Custom Flight Request" section. Once you submit your request via Flight Sugar's online form, a travel desk member will provide you with a custom flight option, and you can choose how to proceed. Please note, due to group contract terms, Custom Flight Requests are handled on a first-come, first-served basis.
To look into extending your trip, please complete and submit a Custom Flight Request. Once you submit the form, a member will provide you with your custom flight option, and you can choose how to proceed. Please note that, due to group contract terms, Custom Flight Requests are handled on a first-come, first-served basis.
Our wonderful flight team is happy to help you explore this option once you have completed the Custom Flight Request. Once submitted, a member of Flight Sugar's travel desk will provide you with a custom flight option, and you can choose how to proceed. Please note, due to group contract terms, Custom Flight Requests are handled on a first-come, first-served basis.
Seat upgrades, even if you aren’t changing your flight itinerary, can also certainly be explored via the Custom Flight Request process! Once you access the form, please use the “special requests” section to specify your upgrade request. Once you submit the form, a member of the travel desk team will respond and provide you with upgrade price quotes, and you can choose whether you’d like to proceed with the upgrade.
Because airfare prices (including tax and fuel) fluctuate regularly, it’s not possible to offer standard pricing for a flight upgrade. However, our flight team is happy to provide you with a quote when you submit a Custom Flight Request! Once received, you can choose how to proceed.
Due to the unique nature of group airline reservations, we are unable to add frequent flier numbers. If you would like to try to add your frequent flier number to your group reservation, we recommend you speak to an airline representative at the airport.
Due to the unique nature of group airline reservations, we are unable to add Known Traveler Numbers or CBP PASSIDs. If you would like to try to add your number to your group reservation, we recommend you log in to the airline’s website once your group leader has issued you your record locator.
For group flight contracts, seating assignments are entirely at the discretion of the airline and we cannot take specific seat requests. Our best recommendation is for you to speak directly to an airline representative at the airport when you check-in for your flight.
Approximately one month prior to your departure date, your group will be ticketed and your group leader will share all pertinent flight information (such as your airline record locator and e-ticket number). For your convenience, we will also send printed flight itineraries and information to your group leader to distribute prior to your travel dates.
It is the traveler’s responsibility to enter their name in the Trip Sweet payment portal exactly as it appears on their passport/ID. Any name correction fee from the airline is the traveler’s responsibility.
For anyone currently in the process of renewing their passport/ID, we ask that you take extra care that the personal information you entered on the Trip Sweet payment portal is exactly how it will be printed on your documents. Please verify with your group leader that they have your accurate information on their flight list, and pass along copies of your updated documents when you receive them.