Learn how to access and create your payment site account by watching this short video. Click here for part 2 of the payment site tutorial, see how to navigate your payment account, including how to edit your account and make payments.
I’m a non-traveling parent, but my child is traveling, and I want to oversee his/her account. What do I do?
- No problem! When you create your child’s payment account, make sure to use your own email address and password, but your child’s first and last name. This way, the account will appear in the traveler’s name, but you will have complete access to it, and you will receive any email notifications associated with it. Another option, if you do register your name as a participant, is to select “Not Traveling” in the “Select Packages & Options” step. Then, add your child as an additional participant, and select their applicable travel package.
I’m traveling with friends and family. Should we register separately, or together?
- Registering multiple participants in the same account is useful when one traveler (the primary contact) is paying for multiple travelers. In this case, the primary contact can log in and make payments for the combined costs of their party members in one account.
- If you wish your friends or family to pay individually, they should create their own account. Forward them the link to the Traveler’s Resource Site and they can register themselves. If you have any payment site questions or need to make changes to your account, our Help Desk is happy to assist!
I need to make a change to my account. How do I do this?
We understand that life happens and that sometimes changes and adjustments to your account are needed! Simply follow the instructions below to make or request changes:
I entered my name or personal information incorrectly and want to change it. How do I do this?
- Great question! As you may already know, it is very important that you enter your name and personal details on the Web Payment Site exactly as they appear on your passport or ID.
- If you need to make a change to your first or last name, you’ll notice that these fields are locked. However, our Help Desk team is happy to make any necessary edits for you. Simply submit your request and someone will assist you within two business days!
- If you need to add or change any other details (like passport number, middle name, or even contact information), you can update these fields yourself at your convenience! Just follow these steps:
- 1.Log into your account.
- 2.Under “Participants”, click the “View/Edit” button to the right of your name.
- 3.From there, you may update your personal information.
- 4.Make sure to click the “Save” button on the bottom of the page if you make any changes.
I want to change my package selection from the land & air package to the land package or vice versa. How can I do this?
- To make a change to your package selection, simply submit a request through our Help Desk. A member of our Help Desk team is happy to assist and reply to your request within two business days.
I need to change the number of travelers in my account. How do I do this?
- No problem! If you made a duplicate entry for a traveler, our Help Desk team can assist you in removing the duplicate traveler from your payment account. You won’t be able to remove the traveler yourself, but if you submit a request through the Help Desk, our team will be happy to assist you.
- If the traveler you are seeking to remove from your account is a cancellation from the tour please see the Cancellation/Terms & Conditions FAQs further down the page.
How do I sign up for an optional excursion?
- Signing up for an optional excursion is easy and can be completed by logging into your payment account! Once you have logged in, simply locate the “Packages & Options” section of the page, and select the “Add/Change Packages and Options” button. Select the option that you’d like to add to your account and remember to click the “Save” button. Please note: you will also be asked to process a payment for the full price of the option.
I’m not sure if I will participate in group flights or book flights myself. Which package should I select?
- Our recommendation, to make sure that we hold enough seats for all travelers, is to select a “land and air package” if you think that you might need to book flights through MCI. If you change your mind, we can always change you to a “land package” later. In this case, any funds you previously paid will be applied to your new land package balance, as long as you are within the stated deadlines for your group.
I submitted a check directly to my group leader. When will this check be applied to my online account?
- Checks submitted directly to your group leader will be applied to your final balance. However, the time required for funds to be applied to your online account may vary, depending on when the check(s) make their way to our office. As soon as we receive the funds, our team will begin this process, and will notify your group leader when completed!
How will my fundraising get applied to my account?
- Your group leader will send MCI a group fundraising check and a list detailing the amount each traveler will receive. Once received, we will use this list to apply amounts to your final balance. Please note that processing time varies.
I’m not receiving payment reminders. How can I troubleshoot this?
- If you aren’t receiving automated payment reminders, our first recommendation is to save noreply@music-contact.com as a trusted email contact. Certain email providers may block these reminders or send them to a Spam folder. If you continue to experience issues, please contact our Help Desk team!
I accidentally paid the wrong amount. Please help!
- No need to worry! We can void your payment or issue you a refund. Please contact our Help Desk and inform us of the mistaken transaction; we’ll work to fix this in a timely manner and notify you as soon as it is reversed.
