Roadmap Inclusion Policy
How We Manage Customer Requests
When a customer suggests a new feature or enhancement, it is logged, reviewed, and discussed during our internal roadmap review sessions, held every two weeks. We assess each request based on:
- The problem it aims to solve
- How commonly the need appears across our customer base
- The impact on usability, efficiency, or service quality
- Alignment with our product direction
Requests that offer high value or broad benefit are often fast-tracked. Others may be scheduled for future development or discussed further with the customer to refine the idea. If your request is accepted, it will be added to the roadmap and scheduled for delivery within an appropriate timeframe. If you wish to expedite the request, you may ask for a quote to fast-track development. If the request is not accepted for standard development, we are happy to engage in further discussion to explore alternative options with you.
How to Submit a Feature Request
You can raise a feature request at any time by either:
- Visiting roadmap.houseonthehill.com/home
- Logging into our customer portal: support.houseonthehill.com
- Emailing us directly at: support@houseonthehill.com
- Requests can be raised during Account Review Meetings and customer meetings
All submissions are acknowledged, logged, and reviewed as part of our roadmap process.
What Happens Next
Once approved, features move into our development pipeline where they are scoped, resourced, and built by our product team. We also deliver improvements based on ongoing customer conversations, broader usage trends, and continuous product refinement.
