Roadmap Inclusion Policy
What Happens After You Submit an Idea
When a customer submits a new feature or enhancement idea, it's logged and reviewed during our internal roadmap sessions, held every two weeks. We assess each request based on:
- The business problem it aims to solve
- How common the need is across our customer base
- Its potential impact on usability, efficiency, or service quality
- Alignment with our overall product direction
Ideas that offer strong value or wider benefit may be prioritised. Others might be scheduled for future consideration or discussed further to help shape the best possible solution.
If your idea is accepted, we’ll add it to our roadmap and aim to deliver it in a suitable release. For urgent needs, we can also provide a quote for fast-track development. If an idea isn’t a fit for general development, we're still open to working with you to explore other options.
How to Submit a Feature Request
You can raise a feature request at any time by either:
- Visiting roadmap.houseonthehill.com/home
- Logging into our customer portal: support.houseonthehill.com
- Emailing us directly at: support@houseonthehill.com
- Requests can be raised during Account Review Meetings and customer meetings
All submissions are acknowledged, logged, and reviewed as part of our roadmap process.
What Happens Next
Once approved, features move into our development pipeline where they are scoped, resourced, and built by our product team. We also deliver improvements based on ongoing customer conversations, broader usage trends, and continuous product refinement.
