
WELCOME !


CONTENTS
Welcome
Who we are
How our Business Feels
Helping you with your next property purchase
Future Planning
Our Services
Our Process and Fees
What we promise
By providing you this welcome pack, we aim to help you get a feel for how our business operates, and an idea of what we may be able to help you with in achieving your financial goals.
Please feel free to pass on this welcome pack as a means to introducing those you care about and feel will benefit from our services.
What is 'GCA Finance'
GCA stands for 'Grow Capital Australia'
We see a real correlation between growth and a persons financial life. Growth in knowledge / experience and decision making processes will lead to the inevitable growth in ones financial life as it will in all aspects of life.
GCA finance operate as a credit representative of ‘Australian Credit license’ ACL Connective Credit Services Pty Ltd
389328
Our primary objective is to make sure you are informed and armed with the tools to make good financial decisions. We do this with a simple philosophy of making the following available to our customers: What, Why, When, Where and Who.
What opportunities exist for me? What to look out for.
What questions do I have?
Why the opportunity has risk.
Why would I or wouldn’t I?
Why will one choice affect the next?
When will this opportunity become fruitful? When is the right time to take action?
Where are the benefits? Where are the pitfalls? Where will this lead?
Who will provide options that I need? Who can I speak to?
We aim to be a space that our clients are comfortable in asking these questions. We will provide answers with honesty and from a place of integrity with your goals and interests as our top priority. We are a forward thinking financial services consultancy.
Thank you for taking the time to read our welcome pack and we look forward to meeting you
Shayne Cook
Director
About Us

Shayne Cook
Director of GCA Finance
Credit and Property Advice
Contact: 0499 772 112
Email: shayne@gcafinance.com.au
Shayne is a founder and Director of the GCA Finance. His background is in finance and property, having worked previously for a boutique mortgage brokerage; and previously to that at one of Australia’s major banks as a Lending Manager in the Brisbane CBD. Shayne was the founder and owner of Presidio Group a consultancy operated from Woolloongabba QLD. Shayne exited this business in 2018 handing the reigns to his business partner and brother Jason - after building the business to operating with 8 staff and multiple business arms ( Financial Advice, Finance Consulting, Property Consulting )
These days Shayne operates GCA Finance as a smaller operation (as a choice) , utilising contracted support staff and dealing with a select client base and focusing on individualised service and market leading results.
Shayne holds a Diploma in Finance and Mortgage Broking Management and has personally overseen property and finance transactions in excess of $500 million. He has an eye for what works and what doesn’t.
Shayne has a passion for educating customers to help them make good financial decisions. Shayne believes everyone deserves a place they can openly discuss finances knowing they will always be given honest, professional and transparent advice.
How Our Business Feels
We are a Brisbane , Melbourne and Sydney based business. In saying this we have clients Australia wide in all states and territories!
We are predominately meet online with our clients - however have office space available for meetings required in any of these citys.
About us
We operate in a friendly and personable atmosphere and that’s also what our clients can expect. We will go the extra mile to make sure that our clients are being looked- after. If we wouldn’t consider something for ourselves or for our own family, then we certainly won’t consider it suitable for you. We constantly look for ways to improve.
At all times, we will explore new concepts which will improve our service and provide opportunity to our customers. If we find something we believe may benefit you, or may help with your financial future, we will let you know.
Our Customers
Our customers can contact our office and ask any questions regardless of the magnitude. We will endeavour to help ‘on the spot’ and if we can’t help, we will find out who can. Our customers run ideas by us:
if an opportunity arises, they share it with us and welcome open discussion. Likewise, we share our ideas and opportunities freely with our customers. Our advisory is an open forum and our customers appreciate that.
Help Me? How?
You, our customers come to us for one reason:
To help to maximise opportunities you have, to achieve financial success –whatever that means for you.
Our core business offerings are Credit Advice however we have a strong network that also can assist with Property Advice, Insurance Advice, Legal, Taxation and Financial Advice.
If you require a skill set not available with our immediate network, we will help find someone who will be able assist. We will work with any existing trusted advisers you may already have to ensure your finances are project-managed with the whole picture front-of-mind from the outset.
We are forward-thinking. We are continually learning and looking ahead for ways to solve our customers’ problems. We have a culture of education.
Future is important but now is where it all happens. It is the decisions and choices we make now that become our future.
Your next property purchase
For those who are investing in property,
GCA FINANCE WILL
- Ensure you understand the impact the decision will have on your cash-flow.
- Undertake analysis on your borrowing capacity.
- Help you to determine what credit features will be useful to your unique situation.
- Ensure you have adequate advice in relation to the structure of the purchase.
- Consult and liase with other professionals to provide superior outcomes.
- Compare and negotiate loan package and rates with 40+ lenders.
- Prepare your finance application and deal with the lender on your behalf right through to settlement and beyond.
- Be your trusted source of advice after settlement and beyond
Services
Outlined here is an idea of all the services we can assist with. If we can not assist, we are happy to recommend someone we have a business relationship with to help you. If you already have a trusted adviser helping with an area of your financial life, we are happy to work with them.
GCA FINANCE
- Home Loans
- Investment Loans
- Re-financing
- Commercial and Business Loans
- Equipment/ Car finance for your business
- Borrowing for investment property in a Self-
Managed Superannuation Fund - Ongoing Credit Advice
- Ongoing negotiation with your bank/lender
to ensure you are looked-after
Our affiliate services
- Accounting
- General Insurance
- Legal and Conveyancing
- Building and Pest
- Depreciation Schedules
- Property Management
- Real Estate Sales
- Superannuation
- Wealth Creation
- Estate Planning
- Investment Management
- Life/Income Protection
- Property Consulting
Our Fees
All of our services have a fee-free initial consultation, so that we may have an open discussion at the forefront, and determine if there is value in us working together. If it is decided that working together is beneficial, we will be transparent in regard to any fees relating to any of our services. We will always obtain your documented consent before proceeding to the next steps.
GCA Finance receives a commission paid by the lender after settlement of a loan. We will disclose this fee on a product disclosure document so that you are aware of the monetary benefit we receive. A fee of $380+GST may apply for any residential loan application that has been submitted to a lender and is approved. This helps cover administration costs we incur. This fee will be waived for all return customers
On a case-by-case basis, if a transaction is deemed to carry additional workload (often more complex commercial scenarios) then we will advise of the fee up-front in a written quote before you proceed.
OUR PROCESS

1. Collect data
First we collect your details and analyse this in order to understand your situation with relevance to how a lender will see the information. We want to be as accurate as possible with our figures before we move further in the process

2. Interviews
In our Zoom meeting we aim to understand your goals for your financial future. Thisn is important in making recommendations for what loan features may suit you best.

3. Credit Advice
This document! We summarise our findings and advise a credit product that is suitable for your needs. Upon acceptance we move to approaching the lender of choice

4. Lodgement and Approval
We prepare your application and write a summary for the lender as to the strengths of an application and why approval for finance makes good sense.
We support the application with supporting documentation and liase with the lender if they have any questions or concerns.

5. Documentation and Settlement
Post lender approval we liase with the bank/ solictors and outgoing lenders as required to ensure the bank produces legal loan documentation. Upon correct documentation being signed - the bank will review and certify the settlement.
______________________________________________________________
Your loan settles !!! - now the fun part (paying it off)
What we promise
We will:
- Be honest with you
- Help educate you to make informed
financial decisions. - Have your best interests at heart at all
times. - Help you take the next step.
- Respond to your requests in a timely
manner. - Share our opportunities openly.
- Be transparent in regards to any fees,
benefits or commissions we receive. - Be transparent and maintain a visible
structure which promotes trust. - Show value for the work conducted. If you
believe we have not shown you value, we want to know; and we will address your concerns decisively
We ask:
• That you are honest with us
• That you always let us know what is working and what isn’t.
• You to be open with your discussions about your finances regardless of your financial situation, whether simple or complex.
• That you let us know when we have not delivered on our promises.
• You to share your opportunities openly.
• For the referral of your friends, family and colleagues.
What our clients say
“I highly recommend Shayne Cook at GCA Finance for all your finance needs. Shayne assisted me with both mortgage financing and car financing, and the experience was exceptional. He is incredibly knowledgeable, super responsive, and always focused on getting the deal done at the best possible rate. Shayne secured fantastic rates for me and made the entire process smooth and stress-free. If you’re looking for someone who truly knows their stuff and gets the job done, Shayne is the person to call. Highly recommended to anyone needing finance.
— Nathan Harding, Director, Yo Media
“When it comes to what to do next with my finances. There is only one place i call.
— Benjamin Trowse, Director, Surge Media
We have worked with GCA Finance across multiple areas of our business and personal finance needs – from commercial property finance, to business lending, and even residential property finance. At every step, GCA have gone above and beyond to make sure we clearly understood all of our options, and that we secured the very best deal available.
The team’s professionalism, attention to detail, and ability to simplify what can often be a complex process has made a huge difference for us. Their guidance has not only helped our business grow with the right finance structures, but has also given us confidence in our personal investments.
Quite simply, there’s no one else we would trust more when it comes to finance. GCA Finance are our first choice, and the only choice, when it comes to making sure we’re covered from every angle.
— Angus Mathers - Refrigeration House of QLD
Terms/ Conditions/ Commission and Fee Disclosure
We take a position that we are happy for our customers to view our commission schedule for our complete panel of lenders.
For the preparation of advice and commitment to implementation Grow Capital Australia will charge a fee of $380 + GST. This is refundable to the client should an approval not be obtained.. Once a customer you will have access to our Property Plus program in which you can access complementary property reports, suburb statistics and property valuations by contacting shayne@gcafiannce.com.au
From time to time, we may receive non-monetary benefits from lenders and other parties such as training and other information seminars. The value of these benefits is usually unascertainable to us.
From time to time we will make payment to a partner business for introducing a customer which results in a transaction. The maximum we will pay for this arrangement is 20% of the revenue we receive for the transaction.
This small fee is in appreciation of the referring party having sent us your valuable custom. This fee is not paid by you.
See our full commission schedule
Licensee Address
Northcote,Melbourne, VIC
Phone and Email
0499 772 112 / shayne@gcafinance.com.au
Australian Credit Licence Number
389328
Licensee
Connective Services
Credit Representative’s full name
Shayne Cook
Credit Representative’s Number
502263
Services to be provided
We will attempt to arrange the loan / lease specified
Maximum fee or charge payable by you. This is the maximum amount payable by you whether or not finance is provided
$380 + GST
The total amount payable by you is made up of:
Our Advice fee. This Advice fee is our fee for Advice and implementation of that advice. The fee is payable upfront to commence implementation once only.
There are no other fees and charges payable by you to us however you may be liable to pay fees to the financier.
When is fee payable
Upfront – prior to implementation
Privacy Consent and Acknowledgement
Grow Capital Australia Northcote, VIC, 3070
ABN 82 724 629 093
Consent to Disclose Personal Information and acknowledgement to Grow Capital Australia
I/ We acknowledge that GCA Finance are not qualified to give legal advice and I/we should seek legal advice in relation to the property purchase, loan application, insurance, mortgage documentation, first home owners grant, loan guarantees, loan contracts and any other information requiring legal advice. Government fees and charges should also be confirmed with your solicitor.
I/we acknowledge that GCA Finance are not qualified tax accountants and may not be investment advisors and I/we should seek professional taxation and investment advice in relation to the application, purchase and for any other information regarding these professional services.
I/we acknowledge that GCA Finance has not given advice, recommendations or suggestions in relation to self certification or low documentation loan income figures
I/we acknowledge that GCA Finance has not given advice in relation to expected movement of future interest rates
I/we acknowledge that GCA Finance has not given any advice or recommendations in relation to savings or deposit accounts.
I/we acknowledge that interest rates, fees and charges quoted by GCA Finance are supplied by various lenders, mortgage managers and Connective Services Pty Ltd. Therefore GCA Finance takes no further responsibility for their accuracy. All rates are indicative only and are subject to change.
I/we acknowledge that if I/we have selected a fixed interest rate, the rate secured may be the rate applicable on the settlement day. Some lenders may have a Rate guarantee option. Please discuss this with your Finance Consultant.
I/we acknowledge that the GCA Finance consultant is not an agent for and acts independently of the lender
I/we acknowledge that the loan application is subject to the lenders approval processes and the GCA Finance Consultant is unable to provide approvals until the application has been assessed and has met the lenders criteria.
I/we acknowledge that Grow Capital Australia may receive or pay a fee for referring other facilities to affiliated organisations.
I/we acknowledge that the products and services offered by affiliated organisations are taken at my/our own discretion and risk. Grow Capital Australia also suggests seeking professional legal, taxation, financial advice in relation to these transactions. Grow Capital Australia takes no further responsibility for the products and services offered by affiliated institutions.
I/we acknowledge that our consultant has provided a copy of the credit services guide outlining how we are paid and our customer dispute resolution process.
I/we acknowledge that the consultant has provided a copy of a credit proposal disclosure document.
PURPOSE FOR COLLECTING PERSONAL INFORMATION
You agree that we may collect, use and disclose your personal information for the following purposes:
- 1.processing and tracking your requested services and products;
- 2.processing commission payments;
- 3.marketing and sales promotion;
- 4.administrative operations including statistical reports, accounting, record keeping, development and testing of
- 5.systems and the training of staff and Appointed Credit Service Providers;
- a.complying with legislative and regulatory requirements (including requirements of self-regulatory bodies); and
- b.developing, establishing and administering alliances and other arrangements with other organisations relating to the
- c.promotion, administration and use of our respective products and services.
DISCLOSURE OF PERSONAL INFORMATION
You agree and consent that we may disclose your personal information to each other (including related entities, employees, contractors, agents and persons otherwise engaged). You also agree and consent that we may disclose your personal information to the following types of persons and organisations for the purposes outlined above:
- i.banks, financial institutions, and other product or service providers;
- ii.organisations with whom Grow Capital Australia has alliances and other arrangements and organisations
- iii.considering an alliance, investment, or other arrangement with Grow Capital Australia;
- 1.consultants, advisers and experts; and
- 2.related entities, employees, contractors, agents and persons otherwise engaged by any of the above.
- 3.ACCESS TO YOUR PERSONAL INFORMATION
All your personal information held by GROW CAPITAL AUSTRALIA will be used and disclosed in accordance with the Privacy Policy, available from GROW CAPITAL AUSTRALIA. Subject to the provisions of the Privacy Act 1988 (Cth), you can arrange access to your personal information held by us by calling your GROW CAPITAL AUSTRALIA office on 1800 249 066.
OUR MISSION
To grow, educate and develop financial confidence in our clients - helping them to live a life by design.
Questions?
www.gcafinance.com.au | shayne@gcafinance.com.au