97% Save Rate Thanks to You
Gratitude from CEO Laura Toller Gardner

Greetings, dear friends and supporters. Our year has flown by, packed with joyful milestones like the breathtaking 134% growth in families served by our Outreach services, which provide support like free pet food and exams for families experiencing economic hardship. For decades, the standard in our industry has been to facilitate pet surrender for families struggling to make ends meet; I cannot overstate my pride in our team’s intentional prioritization of Outreach services, fast-tracking a long-overdue shift in animal welfare best practices. Thanks to you, Pets In Need can focus equally on supporting families and helping them grow!
And speaking of growing families, this past year we were honored to match 1,316 pets with loving families while maintaining a remarkable 97% Save Rate.
Reading on, you’ll uncover the touching matchmaking stories of Lou, a pittie who received double knee surgery thanks to your generosity, and Bond, a guinea pig treated for scurvy—really!—who found lasting love with his foster mom.
As I reflect on each task that is carefully and lovingly performed to enable a 97% Save Rate, involved medical treatments and behavioral rehabilitation, and tremendous growth in the number of families we support, I am overcome with gratitude for our staff, our volunteers, and our donors.
YOU are a member of the community whose singular excellence makes it possible for us to say YES to both pets in need and families in need.
Thank you from the bottom of our hearts!

Chief Executive Officer, Pets In Need
Board of Directors
Rob Kalman
Chair
Wendy Calvert
Vice Chair
Peter Radin
Treasurer
Brian Korek
Secretary
Families You Made Whole

Lou
Shelter Medicine &
Cause for Big Paws
The circumstances that brought Lou to Pets In Need were heart wrenching – his owner had passed away, leaving no one behind to care for him. At seven years old, he had never been to a shelter or boarding facility before, and on top of the pain of losing his human, he was suffering from a torn ligament in each knee, causing terrible discomfort whenever he walked. He was stressed, confused, and in pain.
Luckily, Lou was in the right place. Thanks to Pets In Need’s tireless community of donors and volunteers, Lou received a double TPLO (tibial plateau-leveling osteotomy) surgery to correct his knee pain. His recovery was carefully monitored in shelter; he received cold compresses every 6-8 hours and in-room enrichment to compensate for the 5-minute walks he was allowed. Once he had made significant progress, he was placed in a loving foster home to complete his healing.

Bond
Foster Care &
Shelter Medicine
When Pets In Need calls foster parent Clare Sugarman, she knows she’s in for a wild ride. A self-described “medical nerd,” discovered her passion for fostering animals with special needs while working as a zookeeper. Her hectic schedule meant she couldn’t care for a pet of her own, but one day she had an epiphany: there were countless animals in need of temporary homes. “It was like a lightbulb went off,” she recalls, marking the beginning of her journey with Pets In Need. Her latest charge? A group of scurvy-ridden guinea pigs found abandoned in the Palo Alto Baylands Nature Preserve.
Our Palo Alto Animal Control Officers found two large plastic bins—inside were fourteen guinea pigs, huddled together amongst a collection of discarded vinyl records. They were malnourished, dehydrated, and some were unable to walk.
Meanwhile, forty-five miles away, another chapter of Lou’s story was beginning to unfold—a love story that would change his life forever.
When Scout first saw Lou on Petfinder, his mile-wide pittie smile immediately stole her heart. The more she read about Lou, the more determined she became that he should join her family. Plus, he was good with children and cats, two must-haves for Scout and her mom, Zak. Without hesitation, they piled in the car from their Santa Cruz home and headed to our Redwood City shelter, where a meet up had been arranged with Lou’s foster parents. Upon learning of Lou’s surgeries, Zak was shocked. “That was huge”, describes Zak, reflecting on the care Lou received. “Knowing that Pets In Need would provide two knee surgeries…it gave me tremendous trust in the agency.” Now fully recovered, Lou delights in wrestling with Scout. “It’s lightened the mood in the house,” Zak laughs.
Lou’s story is far from unique at Pets In Need. He isn’t an exception but rather the poster child for the best-in-class shelter medicine that your generosity enables. Lou’s journey from pain and uncertainty to a joyful, active life is a testament to what can be achieved through compassion and commitment.
When asked what she would want to say to those who made Lou’s surgeries possible, Zak thoughtfully shared, “I just feel like he got a second chance at life and our family got our next amazing chapter…it’s like this wave that impacts so many people.”
So, reader: From Lou, from Zak, from Scout, and from all the Pets In Need families they represent, thank you for being part of our wave of positivity.
Two were in such dire condition that the medical team had to make the heart-wrenching decision to humanely euthanize them. The remaining twelve were in critical condition, suffering from a potentially fatal vitamin C deficiency that causes lethargy, joint pain, and hair loss. Thanks to Pets In Need’s generous donors, the medical team had the resources to spring into action, administering antibiotics, pain medications, and anti-inflammatories, and hand-feeding the guinea pigs a nutritional slurry to restore them back to health.
Among the twelve surviving guinea pigs was Bond, named for one of the vinyl records he was found with. He had sores, a missing eye and infected socket, painful, loose teeth and bedraggled hair from his vitamin C deficiency. When Clare first laid eyes on him, she knew she was in for a challenge. And yet: “I knew immediately this was going to be a [foster] fail,” Clare admits with a smile. “[He was] completely irresistible.”
Clare is no stranger to a “foster fail,” the phenomenon in which a foster parent “fails” to let go of their charge and adopts instead. Her current herd of guinea pigs is made up almost entirely of such “fails” – including Pets In Need alum Acorn, the geriatric male with arthritis who is kept young by his lady friends, and another alum Korra, born under Clare’s care.
Clare’s love for guinea pigs began at the zoo, where she was entrusted with two pigs destined to be ambassador animals. She taught them tricks like walking up onto her hand, touching a target, walking in and out of a carrier, and even standing on their hind legs. One of these was a crested silver agouti, just like Bond.
“I just thought ‘you’re perfect in every way,’” Clare says when she saw Bond. Over the weeks Clare fostered him, she only fell more in love with his personality. “He was such a good boy about taking his meds,” she laughs. “With his eye missing, I thought he might startle more easily, but he has a bold personality and doesn’t spook easily.”
Clare takes pride in watching her foster animals transform. Initially, Bond was clearly in pain, unwilling to move or eat much, but over his weeks in foster with Clare, he blossomed. Soon his 2.5x7 ft enclosure felt too small for his frequent zoomies. “He’s a sleep hard, play hard kind of a guy,” Clare says. Bond fit in perfectly with her existing herd, Clare describes his introduction as the easiest she’s ever done—and with thirty guinea pig fosters under her belt, she knows what she’s talking about.
“I’ve always wanted to foster,” Clare reflects. “I remember asking my parents about it when I was little, I wanted to save them all, I wanted to help them all.” Fostering allows animals to escape the stress of the shelter environment, which makes room for more animals in need. For humans, it’s a chance to witness the incredible transformation of these animals as they heal and thrive. “It’s so rewarding,” Clare says, adding that it’s perfect for anyone who isn’t ready to commit to a pet for life. “It’s all the joys of pet ownership without the commitment.”
So many people came together to make this happy ending possible: from the good Samaritan who reported the abandoned guinea pigs, to the animal control officers who responded, to the Pets In Need employees and volunteers who nursed them back to health, and to you, our donors, whose support makes this work possible every day. Because of your generosity, Bond is now thriving in his loving home. In fact, we’re pleased to share that he recently won 3rd place in a local veggie eating contest! It’s stories like these that remind us of the power of compassion and community—now that’s what we call a true “foster win.”
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Your Impact by the Numbers!







People of Pets In Need
Meet some of our newest leaders.

Lauren Wickman
Director of Animal Care and Outcomes
Lauren's new director role spans Adoptions, Animal Care, Volunteer Programs, and Foster Care. Working collaboratively to achieve stellar adoption matches through a conversational approach, these mighty teams have helped more than 1,300 animals find loving homes this year.

Hannah McCarthy, DVM
Staff Veterinarian
Dr. Hannah McCarthy, or Dr. Hannah for short, discovered her passion for shelter work at age 14 while volunteering at a local rescue in Boston. She instantly fell in love and decided then and there that her future lay in veterinary medicine—specifically in shelter and community care.
Lauren Wickman’s workday begins with staff rounds, where she meets with her teams to align on the shelter’s needs and priorities. As the Director of Animal Care and Outcomes, Lauren leads a dedicated group focused on finding innovative and celebratory ways to highlight adoptable pets, both onsite and in foster care. Her strategic oversight spans Adoptions, Animal Care, Volunteer Programs, and Foster Care. Working collaboratively to achieve stellar adoption matches through a conversational approach, these mighty teams have helped more than 1,300 animals find loving homes this year.
“We get a lot done, especially given our relatively small team,” Lauren shares. “Everyone is really kind and patient with one another. And I think that’s really important, given how hard we’re all working.”
Knowing how each team member will bring their strengths to bear for the benefit of every animal is a skill Lauren honed over 11 years of animal shelter and veterinary practice management which she brought to Pets In Need in 2022.
Reflecting on her career journey, she recalls, “In my early career in retail management, I knew I was passionate about staff culture and client experiences. But when I took my first animal welfare job in 2013, I realized what I loved most was using my customer service expertise to help animals and people, together.”
That philosophy has since become a driving force across Lauren’s teams and the organization as a whole. “At Pets In Need, our superpower is that we are open to all feedback and ideas,” she explains. “Bottom line: We want to help our community at the highest level and we need to hear from everyone involved to identify the best way forward.”
Today, as Lauren’s teams tackle the tasks of the day, you can bet they’re incorporating feedback, testing new promotions, new training materials and more … whatever it takes to help the community at the highest level.
Dr. Hannah McCarthy, or Dr. Hannah for short, discovered her passion for shelter work at age 14 while volunteering at a local rescue in Boston. She instantly fell in love and decided then and there that her future lay in veterinary medicine—specifically in shelter and community care. After graduating from Tufts University, she was eager to make a meaningful impact. Pets In Need stood out to her as an organization that had robust resources and programs for the community, and Pets In Need in turn was pleased to have her cutting-edge skills and can-do attitude on our team, especially on the cusp of opening our Community Veterinary Clinic that provides affordable preventative care to those priced out by traditional veterinary clinics.
As a newcomer to the Bay Area, she says the key to building community, for her, is listening.
“The community has the best idea of what they need, and I don’t necessarily know better than them what they need,” she explains.
She applies this same philosophy to her work with the animals. Since they can’t speak, it’s extra important to be able to listen to their body language and go slow to build their trust. “I love to be able to help,” Dr. Hannah says. “Especially on a shelter level, because [the animals] don’t have an owner to advocate for them.”
Dr. Hannah’s incredible ability to build relationships with staff, the community, and with animals under her care perfectly embodies Pets In Need’s commitment to creating neighborhoods and beyond places where people and pets are treated with care and compassion.
Thank you for the lifesaving care you make possible.
Together we raised 41% more in contributions this year!

We are so grateful to our FY24 Legacy Society bequests.

Champions Circle Donors
$25,000+
Adrian Wheeler
Cynthia D. Hampton Revocable Trust
Estate of Carolyn P. Lawrence
Frank Francl and Patricia Irene Francl Rvoc Living Trust
LaureL Foundation
Madeleine Haney
Maud and Burton Goldfield
Sarah and Bill Nowlin
Shirley H. Eastham 2000 Revocable Trust
The Emily Patricia Sylvia Lopez Estate
The James C. and Norma I. Smith Foundation
$10,000-$24,999
88Spire
Acton Family Giving
Alfred L. Marsten Trust
Alyssa Umsawasdi and Bryan O'Connor
Charles Bartels
Cheryl Kendall and Glenn Nash
Donna Mollenhauer
Howard & Betty White Foundation
Howard and Carolee White Foundation
John and Donna Shoemaker
Leesa Gidaro
Michael and Ina Korek Foundation Trust
Patricia McGinnis
Rob and LuAnne Kalman
Ruth and Larry Roth
Sally Broberg
Scottie Zimmerman
Springline
Thomas Alison
Anurag Acharya
Barbara Goodrich
Barbara Hiller
Barry Cheskin and Lisa Norcia Cheskin
Carrie Marino and Tawna Roberts
Cesar Estrada
Chris and Melody Malachowsky
Cole and Grace Wilbur
D. Craig Miller, M.D.
Elaine Llewelyn
Georges and Germaine Fusenot Charity Foundation
Harvey Family Fund
Hurlbut-Johnson Charitable Trusts
Jacqueline Roberts
John and Michele McNellis
John Lockton
Judith Stewart
Kerry Boyd
Lillian Blake
Mary Speiser
Morgan Stanley
Nancy Lehmicke
Naveen Bhateja
Pamela Ferris
Paul and Judith Dana
Peter and Emma Thelen
Robinson Gift Fund
Sally Morton
Sandra Barbieri
Saori and Andrew Casey
Skylar Stein and Megan Young
Sonja and William Davidow
Terry Blumenfeld
The Christensen Family Foundation
Todd Lawrence
Valerie McCarthy
Wendy and Scott Calvert
Amy Baggott
Bonnie Uytengsu
Catherine Horngren
Daniel Eisenberg and Hannah Henderson
Florence Yim
Gali Hagel
Ingrid and Joseph Naser
Jill Harding
Karen Chakmakian
Kathryn and Christopher Potts
Laura Toller Gardner and Dr. James Gardner
Nancy and Magnus Ryde
Nathalie Cowan
Oana Baltaretu
Peter Radin and Kathy Trafton
Sandra and Craig Wallace
Subaru of America
Susan Zellerbach
The Wilson 2012 Revocable Trust
Town of Los Altos Hills
Trulee Lee and Yoshiyuki Karahashi
Aarti Johri
Abby Jon
Allison Butler and Richard Peers
Amy Woolf
Angela Howard
Anna and Tuyen Truong
Anna Sheldon
Antonio Canova
Arnold Schaeffer and Deborah Chandler
Barbara Troupin
Bernadine and Herbert Fong
Beverly Acuff Momoi and Katsuhiko Momoi
Brian and Ann Ponty
C.M Capital Foundation
Carol O'Brien
Caroline Takahashi
Carolyn Zeisler
Charlene Mercadante
Charles Price and Wei-Bing Hung
Charlotte Russell
Cheryl Friedman
Christopher and Carlyn Kaufman
David and Dolores Boyd
David Nagle
Deep Peninsula Dog Training Club
Denise Boucher
Dominique Taylor
Doug Roble and Deborah Shands
Edward and Joyce Drake
Elizabeth Grover
Erik Oliver
Erin Craig and Richard Dvorak
Estate of Joan M Caroon
Evgeny Kousnetsov
Galiotto Family Foundation
Geoffrey Fong
George and Irene Wallace
Gordon Ray
Greg and Susan Sickal
Helen Danna
Henry Settle and Rita Clinton
Jim and Virginia Lyons
Jim Lovin
John and Madeline Flynn
John Frederick Hamilton Jr. and David John Martin Patterson
Josephine Osborne
Karen Bliss
Kathleen Dugan
Kathryn Wilson
Katy Hanie
Katya Fuks
Kay Nelson
Kevin Gibbs
Kristine Scott
Marc DeVincentis
Marcia McConnell
Margaret Lynch and Mark Merrill
Marianne Harzhiem
Marilyn and Jack Goodman
Marleen Hood
Mary Montoya
Melissa Thornton
Michael Bolin
Michael Molino
Michaeline Decaro
Michele Fernandes
Mimi and Burt McDowell
Minnie Chinn
Myrna Irigon
Nancy Heigl
Nancy W. Cameron
Nasiri Foundation
Nathaniel Green
Nicki Parisi
Patricia Marriott
Patrycja Bakalarska
Paula Babilonia
Pedro Marti
Peter Hebert
Philip Sheldon
Randall and Mirta Cali
Rebecca Sunshine
Robert Hawk and Jodi Schwartz
Robin Sussillo
Ronil Patel
Ronita Sharma
Ruthann Quindlen
Sanjiv Wadhwani
Shaotran Family Foundation
Sharon Gray
Silicon Valley Community Foundation
SRP Programs
Stan and Carol Goodstein
Stephen and Paula Smith
Susan and Jon Befu
Suzannah Parker and David Luckham
Tanner Smith
Tiger and Phil Bachler
Virginia Leonhart
Weatherspoon Charitable Foundation
Wendy and Chris Van Vleet
Adrian Wheeler
Amy Woolf
Angela Sowa
Angela Young
Barbara Legler
Barbara Wells
Beverly Acuff Momoi and Katsuhiko Momoi
Brigham Johnson
Candice Cutler
Carole Cole Millhauser
Christina Baker
Clover Worland
Corinne Derringer
Dean Johnson
Dennis Facchino
Doris Stoessel
Dorothy Ellis
Elizabeth Ambuhl
Gali Hagel
George Wallace
J. Ruth Nilmeier
James Brennock
Jim Martin
Joan Gitti
Jose Bravo
Judy Warren
Julianne Dalrymple
Justin Lam
Katherine Thoresen
Keith Tabacek
Kerry J Boyd
Lauren and Rick Schwartz
LaVerne Kiefer
Linda and Robert Newman
Linda Kahn
Lisa Cacciari
Marilyn and Jack Goodman
Mary Honings Tstee
Mary Montoya
Michelle Byron
Pamela Burton
Pat Sinclair
Paula and Bruce Clarke
Peter Radin
Ruth D Gross
Ruth Roth
Scott Matthiesen
Susan Adams
Susan Wenquist
Valerie and Michael Burgess
Veronica Faria
Vicky Fry
Vince Boston
Virginia Leonhart
W. Robert Ruge
Wendy Calvert
You Create Happy Tails
"I just love how their energy makes me feel happy. Whenever I'm sad I can go up to Maui or Maggie and they say, 'Hi, I love you!'"

NOLAN
"I continue to be amazed that he was with you all for a whole year! He is just the most cuddly and sweet boy. We have renamed him actually, to Hulk - given his size and big green eyes, it’s so fitting. He has quickly made himself at home, and even from night 1 took over the bed. He loves stealing our pillows and cuddles all night long. He has quickly stole our hearts and is loving his retirement."

MARIUS
"Marius is doing great and living his best life. He spends his days eating, napping, binking around, socializing with new human friends, and exploring the townhouse. Thank you again for introducing him to us and making the adoption process so smooth!"