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Escalating costs across the building sector

Industry Insights



28 April 2022


Please note: this discussion paper is provided for general informational purposes only and should not be construed as formal advice of any nature.


www.crawco.com.au

As a provider of over half a million repairs globally, Crawford Contractor Connection has experienced, first hand, the material and labour challenges facing the building market here in Australia and around the world.


Without question we have seen unprecedented increases in material costs and labour challenges and there is no end in sight. These challenges have been present for the past 24 months and can be attributed to:

  • a shortage of tradespeople, in part thanks to COVID (ie people being off work due to illness causing a significant back log of jobs)
  • worldwide demand for steel and timber - led by China and the USA
  • supply and demand due to a home improvement boom
  • growth of new housing developments

Using our expertise, in this discussion paper, we will explain why these cost impacts are occurring and provide some insight into the trends we are seeing as a result, plus we offer some commentary about the impact that all this will have in northern NSW and south east Queensland as restoring and rebuilding efforts continue.

The headwinds are significant.

It will be a very challenging 24 months ahead for insurers covering property claims.

Supply & Demand

2021 saw the biggest surge in Australian construction costs in 16 years.

Economic Drivers

Building materials are running short, leaving customer home improvement projects in doubt, and building companies under pressure.

There have been warnings from the building industry that cement, some electrical components, timber, steel, and paint are all in short supply. The culprit: “unprecedented levels of demand” which is set to continue, especially following the recent weather events across the east coast of Australia.

The current challenges in the building sector, stem from a combination of factors:

  • Construction industry projects have surged in recent years (partly due to federal and state stimulus/ incentives) which has led to skyrocketing demand for already scarce materials.
  • A record increase in the cost of timber, bricks and steel, sending construction industry costs soaring from May 2021 as new orders across the sector grew at the fastest pace in 24 years.
  • Increased demand and the ongoing impact of the pandemic, leading to rising costs and a shortage of materials.
  • Labour shortages as fewer young Australians opt for a career in the trades. In addition, Australia’s closed international borders prevented overseas workers entering the country for an extended period.

Consumer demand for building projects has also been considerable in recent months - the rise in demand is partly related to people spending more time at home during the pandemic. This combined with not spending money on socialising or big-ticket items such as holidays, has resulted in Australians having more disposable income, and instead looking to make home improvements.

Materials & Delays

With demand increasing globally and Australia importing many building materials from overseas, lead times for orders are lengthening while prices are continuing to climb. We have seen timber prices, for example, more than double in some instances.

Supply chain issues are a major factor. Factories and processing plants around the world closed for considerable periods of time due to COVID mandates. Government policy in China (COVID zero principles) has seen entire industrial cities closed (and we understand this is still occurring today).

There has also been a sharp rise in international shipping costs. These costs have risen due a shortage of empty containers from COVID-19-related issues and the sharp recovery in global demand. According to Shipping Australia, since May 2020 the cost of marine fuel has increased 180% percent. This means that the typical one day running cost of a 4250 box ship, has skyrocketed from US$30,200 per day to around US$151,000 per day.  This also means that a 10 day delay at a port would cost the shipping company US$1.5million of non-productive time - this then gets factored into the overall shipping cost. Port delays also mean containers full of building materials don't arrive at their destination on time. And, furthermore, the cost of landing imported goods into Australia has at least tripled in recent months.

The issues facing the trucking industry also come into play. While this has mainly impacted the supermarkets to date, we do expect 'knock-on' impacts to the delivery of construction materials when they can finally be secured for projects.

The challenges are not limited to just one or two common building materials. Right across the spectrum, supply issues are evident. Even items like insulation bats and plasterboard are in scarce supply. The local plasterboard situation has become exacerbated by damage to a plasterboard factory in Brisbane. There has been some commentary in the market that “you cannot source plasterboard anywhere in Queensland or northern New South Wales right now,” although many projects seem to be proceeding, possibly using materials brought in from Victoria or other areas.

Bushfires here at home over the past three years have put local timber supplies under pressure. Due to timber supply issues worldwide, the US has been purchasing timber from New Zealand at inflated prices (usually Europe is its major overseas supplier), which has resulted in Australia also having to pay higher prices for New Zealand timber.

Forecast Building Price Increase

Perth

11.2%

Hobart

10.7%

Brisbane

10.3%

Adelaide

8.6%

Melbourne

7.9%

Sydney

7.2%

Darwin

6.5%

Canberra

6.3%

Source: Rawlinson’s Building Price Index + Price Adjustment June 30/21 - Dec 31/22

"Unfortunately, there does not appear to be any relief in sight, outside of an interest rate rise by the Reserve Bank.

There is speculation that this would slow, and therefore potentially correct, the current substantial imbalance between supply and demand."

Tim Butler, Head of Contractor Connection.


Trends as a result of the challenges


Crack down on "quote only valid for 30 days" clause

For a long time, builders have invariably quoted 30 days for relevance of their quotes, but unusually they are now enforcing that clause/condition quite firmly.

Subsequently, owing to the insurance approval cycle, the original price is jumping 5-20%. Further to this, builders are now enforcing clauses in their building contract about material increases, so even while approved at a value, insurers should be expecting at a minimum 5-20% increase.  This is somewhat evidenced by at least one insurer recently asking their builders to add 20% to their quotes in an attempt to keep the quotes valid through the ever changing landscape.

Material price clause coming into play

Further evidence of the changed landscape is from the Master Builders Association and the Housing Industry Association, where they are encouraging/reminding their members, to use the Material Price Clause to avoid financial difficulties owing to the inflationary pressures coupled with COVID delays.

The need to revisit reserves

The cost of materials hasn't just risen and now plateaued. It continues to rise and we have seen this very clearly over the past three months. Many builders believe revisiting their quotes may be necessary, even those that were submitted a matter of weeks ago.

This has also had flow on impacts on the viability of projects on a fixed price contract. There have been a number of recent building company failures, many stemming from project price increases that cannot be passed to customers. This is creating a trend for stakeholders to avoid fixed contracts because the risk of project failure is substantially greater than it has been for many years.

COVID impacts far from over

COVID effects are cascading through the supply chain with uncertain effects. Graham Peters, Head of Crawford Forensic Accounting Services in Australia commented: "In speaking with a builder just recently, he mentioned they had been unable to source a common insulation material in Melbourne - this is a product that is normally in stock at Bunnings and the like. He mentioned that his procurement team has spent four and a half hours sourcing an item that would normally be instantly available. We are hearing the same challengers are being felt when it comes to roofing materials, air conditioning, and sub-contracted galvanising of structural steel."

Time is money. When the employees of building companies are spending that much time sourcing materials, it further compounds the cost challenge in running their projects efficiently.

Reduced desire for cash settlements

A reduced desire for cash settlements from policyholders is possible, as the challenges associated with the building industry become more widely understood within the general community. It is likely fears will rise about accepting a cash settlement, only to find the sum is not enough to cover the repairs by the time they can lock-in a builder.

In 2021 alone, across Australia, building costs rose 7.3%. That equates to the highest annual growth rate since March 2005.

*Source: CoreLogic


The reality for flood impacted areas


With an already challenged building sector, the catastrophic widespread flooding across NSW and Queensland could not have come at a worse time. Put simply, rebuilding will cost more and take longer.

Furthermore, the massive surge in demand for services from the building industry will put increased pressure on the sector and likely lead to further price rises for material.

Brisbane in Queensland and Lismore in northern NSW are undoubtedly the two areas most seriously impacted. Rebuilding Lismore however, is far more problematic. Access to labour, especially for lower skilled trades remains problematic and the massive surge in demand in the CAT affected areas has heightened this problem. In Brisbane, we sense some easing of constraints, but Lismore is expected to remain problematic.

A key challenge for northern NSW is the lack of accommodation within easy reach of impacted areas. This creates challenges for builders and their trades from both a logistical and cost perspective. We understand some contractors are arranging site camps close to the impacted areas or seeking accommodation at the bottom end of the Gold Coast, further increasing time and cost issues for builders owing to travel time.

At Contractor Connection, we have been dealing with these issues for close to 24 months. While there does not appear to be any “clever” method of side-stepping the challenges, particularly around tradespeople, we are seeing some clear differentiation between building suppliers.

This enables us to steer workloads to the best performing suppliers, for the fastest results possible.

The Contractor Connection Difference


The Australian General Insurance market will feel the pinch of this current CAT, both in timeliness of reporting and subsequent repairs.

Engagement with Contractor Connection, which has a broader group of service providers, may provide insurers some competitive advantage in obtaining quotes and repairs in a more timely manner. 

We offer a complete managed repair service, supporting insurers from the 'first notification of loss' right through every step of the repair and restoration process.

Contractor Connection is one of the largest networks of professionals in Australia. We have selected only the best suppliers through rigorous vetting and our managed performance program delivers proven service and quality in domestic and commercial repairs.

Our supplier management teams work closely with our contractors to ensure that we not only manage repairs with proficiency and technical expertise, but also with empathy and a keen eye on customer service. We work with insurers, insurance brokers, loss adjusters, property owners and corporates to create tailored programs that deliver against their objectives.


Consistency

We operate one of the most stringent credential checks in the sector to ensure all our service providers deliver the quality service, customer care, technical capability and expertise that our insurers and their customers demand.

Capture and analysis of data

Comprehensive data analytics enable us to capitalise instantly on expansive market-related data sets. This access ensures that the multiple data points captured throughout the customer journey can be used to support better decision making, benchmark pricing and improve performance levels and customer service.

Lower cost

Through our extensive scoping and price validation program in addition to our team's diverse industry knowledge, we are able to reduce claims-related costs while also ensuring that we not only maintain, but enhance, the calibre of service we deliver. We are 100% focused on reducing expenses, increasing policyholder satisfaction and delivering repair savings. By leveraging an all-encompassing range of services, we are able to deliver precisely tailored programs that utilise the most relevant services for each specific project.

Improved customer satisfaction

Our clients see consistent reductions in the average claim life and settlement amount, leading to increased customer satisfaction.

Efficiency gains

Our approved suppliers assess damage and estimate the cost of repair in a single step eliminating the need for a traditional adjuster on many low to mid complexity claims.

About Crawford & Company

Working with Crawford means staying ahead of claims challenges with innovation that moves you forward and specialised experts at your side, at every stage of the claim journey.

We are known for constantly uncovering new solutions to make handling claims easier and more cost-effective.

For 80 years, Crawford has been trusted by brokers, insurers and corporations. We are the world’s largest publicly-listed claims management business, operating across 70 countries.

Today, Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation when necessary.

The full suite of our services in Australia includes:

  • Loss adjusting (small, major loss, virtual, and catastrophe response)
  • Forensic Accounting
  • Cyber Incident Response
  • Managed Repair Services (Crawford Contractor Connection)
  • Quantity Surveying, Forensic Engineering & Building Consultancy (CRD Building Consultants & Engineers)
  • Third Party Administration (Crawford TPA)
  • Legal Services (HBA Legal)

Key contacts



Tim Butler

Head of Contractor Connection

[email protected]

0427 624 607

James Merchant

Chief Client Officer

[email protected]

0429 605 027



Crawford & Company (Australia) Pty Ltd

ABN 11 002 317 133
AFSL 530816

Registered Office: Level 3, 324 St Kilda Road, Southbank VIC 3006 www.crawco.com.au