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Dale Carnegie Course


8-Week Experience

Program Objectives

  • Build greater self-confidence
  • Strengthen people skills
  • Enhance communication skills
  • Develop leadership skills
  • Reduce stress and improve our attitude

Program Overview

This world-renowned program is based on more than 100 years of experience. It proves that real growth and change can occur with solid principles and practice, supported by consistent coaching. Underlying Dale Carnegie programs are the 30 human relations principles – the distilled wisdom of Dale Carnegie's famous book 'How to Win Friends and Influence People,' one of the most popular business books of all time.

These time-tested principles will help your employees build relationships by focusing on the needs, concerns, and interests of the other person. For more than 100 years, the focus of our programs has been on improving relationships by focusing attention on others and fostering trust and integrity. Companies today know that people provide the edge to increase customer satisfaction, expand market share, and build corporate value. How can organizations prepare employees to deliver peak performance? The Dale Carnegie Course® can help. 

Using team dynamics, intra-group activities, and time-spaced learning, participants master the capabilities needed in today’s business environment. They learn to strengthen interpersonal relations, manage stress, and handle fast-changing workplace conditions. They become persuasive communicators, creative problem-solvers, and confident, enthusiastic leaders. Over the course of
8 weeks, participants learn how to focus on the important priorities in their life, whilst receiving the support they need to implement practical tools that enable personal and professional growth. Our graduates report breakthroughs in these areas:

Communication - become clear, concise, and persuasive:
Many people enroll in this program because they want to improve their ability to speak in front of groups. They learn that communicating starts with listening. When we become active listeners, our one-on-one communications improve. Through practice, we become more clear and concise, and able to capture and hold people's attention, whether one-on-one or in front of a group.

People skills and human relations:
People skills are an essential ingredient for business and personal success. The principles in How to Win Friends and Influence People are the foundation for building better relationships, getting enthusiastic cooperation, handling conflict, and changing attitudes and behaviors.

Controlling stress and developing a positive attitude:
Are you being asked to do more with less, produce at a higher quality and lower cost, and do it faster with fewer resources? You're not alone. Keeping a positive attitude under this new business reality is not a case of reacting to circumstances; it is a result of a decision. You can choose to put stress in perspective and not let worry steal the time and energy you could instead be using productively.

Leadership skills - get willing cooperation:
Leadership always has been and always will be about influence. No matter your title or your position on the organization chart, you have the ability to positively influence others on the job, in the home, at the church, and in your community. Our graduates rise to the opportunity for leadership and learn how to create an environment that results in willing cooperation from those they influence.

Building self-confidence:
We offer no magic pills. We do offer the observation, based on more than 100 years of experience, that our graduates develop more self-confidence. Throughout the active learning process, participants discover how to communicate more effectively, build better relationships, lead others in a positive direction, control stress and have a positive attitude. When these skills are developed, self-confidence is an inevitable result.

Program Outline

  1. 1.Communicate more confidently.
  2. 2.Use a proven process to recall names and facts.
  3. 3.Build trust and persuade people to take action.
  4. 4.Project an enthusiastic attitude.
  5. 5.Communicate logically, clearly and concisely.
  6. 6.Energize and engage listeners.
  7. 7.Create a safe and caring environment.
  8. 8.Manage stress and minimize worry.
  9. 9.Strengthen relationships.
  10. 10.Give constructive feedback that empowers others.
  11. 11.Encourage positive thinking.
  12. 12.Identify and reward successes.
  13. 13.Commit to continuous improvement.

Week 1

Week 2

Week 3

Week 4

  • Build a foundation for success
  • Recall and use names
  • Build on memory skills
  • Enhance relationships
  • Increase self-confidence
  • Put stress into perspective
  • Enhance relationships and motivate others
  • Energize our communication
  • Make our ideas clear

Week 5

Week 6

Week 7

Week 8

  • Disagree agreeably
  • Gain willing cooperation of others
  • Manage our stress
  • Develop more flexibility
  • Build others through recognition
  • inspire others
  • Demonstrate leadership
  • Celebrate achievements
  • Renew our vision


Program Breakdown

Session 1: Key area

Objectives

Build a foundation for success



  1. 1.Learn methods to connect with others
  2. 2.Familiarize ourselves with the Five Drivers for Success
  3. 3.Expand our capacity to achieve our vision by committing to breakthrough

Recall and use names



  1. 1.Focus on people as individuals
  2. 2.Create positive first impressions
  3. 3.Use methods for remembering names

Session 2: Key area

Objectives

Build on memory skills and enhance relationships

  1. 1.Apply a process for memory improvement
  2. 2.Become familiar with the principles for improving human relations
  3. 3.Identify opportunities for improving business relationships

Increase self-confidence


  1. 1.Use our experiences to communicate more confidently
  2. 2.Communicate with clarity and conciseness
  3. 3.Discover how past experiences influence behavior

Session 3: Key area

Objectives

Put stress into perspective




  1. 1.Recognize the impact that negative stress has on our effectiveness and results
  2. 2.Commit to using concepts and principles to better handle stress
  3. 3.Discover more effective ways for professionals to prepare for & address challenges

Enhance relationships and motivate others




  1. 1.Persuasively communicate in a clear and concise way so people are moved to action
  2. 2.See how consistent application of the Human Relations Principles improves results
  3. 3.Discover how relationships help us advance toward our goals

Session 4: Key area

Objectives

Energize our communications



  1. 1.Recognize that including action in our communication releases nervous energy
  2. 2.Become more natural when communicating with others
  3. 3.Become more animated to engage others

Make our ideas clear



  1. 1.Demonstrate clarity when giving directions
  2. 2.Learn to present information in a logical sequence
  3. 3.Reinforce the value of demonstrations when explaining information

Session 5: Key area

Objectives

Disagree agreeably



  1. 1.Demonstrate a process to organize our thoughts in impromptu situations
  2. 2.Communicate our ideas effectively even when we disagree
  3. 3.Strengthen our personal opinions with evidence

Gain willing cooperation and commit to influencing others


  1. 1.Influence people through trust and respect
  2. 2.Achieve cooperation versus compliance
  3. 3.Discover the power of finding points of agreement
  4. 4.Discover how to coach for improved performance

Session 6: Key area

Objectives

Manage our stress

  1. 1.Increase our ability to control worry and stress
  2. 2.Learn from others how to confront our fears
  3. 3.Recognize that we can triumph over adversity

Develop more flexibility


  1. 1.Implement a wider range of communication skills
  2. 2.Apply the power of risk-taking
  3. 3.Become more open-minded to change and opportunity

Session 7: Key area

Objectives

Build others through recognition

  1. 1.Concentrate on the strengths of others
  2. 2.Develop skills in giving and receiving positive feedback
  3. 3.Discover the power of sincere recognition

Inspire others

  1. 1.Communicate with strong and powerful feelings
  2. 2.Connect with others on an emotional level
  3. 3.Inspire others to think and act differently

Session 8: Key area

Objectives

Demonstrate leadership

  1. 1.Positively influence the attitudes of others
  2. 2.Use positive approaches when coaching people
  3. 3.Deal with challenging situations more effectively

Celebrate achievements and renew our vision

  1. 1.Recognize breakthroughs resulting from this program
  2. 2.Inspire and motivate others by communicating our visions
  3. 3.Commit to continuous improvement


Why the Dale Carnegie Course?