Leadership Training for Managers

• Develop Personal Leadership
• Achieve Organizational Results
• Apply the Innovation Process
• Demonstrate the Planning Process

• Define the Performance Process
• Appraisal Systems and the Coaching Process
• Problem Analysis and Decision-Making
• Recognize Human Potential

• Implement the Delegation Process
• Handle Mistakes
• Communicate to Lead
• Lead More Effective Meetings
• Celebrate Success
• Commit to Continuous Improvement

Develop Personal Leadership

1. 1.Distinguish between leadership and management
2. 2.Identify the drivers for success
3. 3.Describe leadership experiences and values
4. 4.Conduct an “Innerview” to open the lines of communication and build trust

Achieve Organizational Results

1. 1.Demonstrate time utilization goals
2. 2.Analyze the Tyranny of the Urgent model
3. 3.Chart organizational results and key relationships
4. 4.Create a personal leadership vision

Apply the Innovation Process

1. 1.Become proactive instead of reactive in change management
2. 2.Recognize and encourage idea fluency
3. 3.Facilitate an Innovation Process for problem-solving and continuous improvement
4. 4.Create a safe environment for the exchange and flow of ideas

Demonstrate the Planning Process

1. 1.Describe a vision in clear, specific, compelling terms
2. 2.Demonstrate the Planning Process
3. 3.Identify the steps necessary to transform vision into action
4. 4.Implement a plan with clearly defined communication goals

Define the Performance Process

1. 1.Create a picture of what a job looks like when it is being done well
2. 2.Prepare a document that defines performance expectations
3. 3.Identify key skills, knowledge, and abilities essential to job performance
4. 4.Translate organization objectives into daily activities with measurable results

Appraisal Systems and the Coaching

Process

1. 1.Conduct “RAVE” performance reviews
2. 2.Describe the Cycle of Performance Change and how it relates to training
3. 3.Identify the components of Coaching
4. 4.Apply the steps of the Coaching Process to improve performance in others

Problem Analysis and Decision-Making

1. 1.Identify processes to solve challenging problems
2. 2.Apply decision-making techniques to involve teams
3. 3.Describe techniques for gaining input
4. 4.Practice principles of controlling stress and worry in making decisions and solving problems

Recognize Human Potential

1. 1.Examine their work environment and identify the current motivation levels
2. 2.Identify motivation factors and tools to increase motivation among associates
3. 3.Apply Human Relations Principles to build effective relationships and commitment levels
4. 4.Accentuate the positive in specific, measurable terms

Implement the Delegation Process

1. 1.Delegate tasks and responsibilities to develop and train others
2. 2.Plan and prepare for a delegation meeting
3. 3.Communicate clear performance standards for follow-up and accountability
4. 4.Describe the Empowerment Cycle

Handle Mistakes

1. 1.Practice giving constructive feedback
2. 2.Effectively overcome mistakes using a human relations approach
3. 3.Refer to the problem or situation in a professional way to more consistently retain valuable people and team empowerment
4. 4.Maintain control by managing RAME (Reasonable, Allowable Margin of Error)

Communicate to Lead

1. 1.Evaluate their communication style
2. 2.Create opportunities for feedback to close the communication loop
3. 3.Demonstrate effective questioning and listening skills that strengthen relationships
4. 4.Consider various forms of communication and their impact

Lead More Effective Meetings

1. 1.Generate participation in meetings by applying Human Relations Principles
2. 2.Discover ways to build cooperation and positiveresults in meetings
3. 3.Consider guidelines for meeting effectiveness before, during, and after
4. 4.Develop methods to communicate when opinions differ

Celebrate Success

1. 1.Present evidence of achievements
2. 2.Evaluate personal results of this training
3. 3.Sell a change to their organization as a result of the Innovation Process
4. 4.Demonstrate the ability to turn ideas into a plan of action

Commit to Continuous Improvement

1. 1.Set measurable goals for future leadership development
2. 2.Recognize and celebrate growth in themselves and others
3. 3.Practice living the Human Relations Principles
4. 4.Commit to continuous improvement