FAQ'S

HOTELS AND TRANSPORTATION

• Players - Bradfield College
  • Founded in 1850 by Thomas Stevens, and set in the village of Bradfield amidst unspoilt Berkshire countryside, Bradfield College enjoys a well-established reputation for being one of the country’s leading co-educational, independent schools through its provision of an outstanding education.
  • Accommodations at Bradfield is a natural extension of family life at home; College accommodations and pastoral care are of the highest standard and Bradfield are actively committed to safeguarding and promoting the welfare of all children at the College.
  • Led by Catering Manager Robert Pynegar, Bradfield catering team is responsible for producing diverse and interesting menus across breakfast, lunch and dinner. Players and staff can choose from wide a selection of main dishes, a salad bar, pasta bar, soup, fruit and desserts. The kitchens are completely nut free and cater for all allergies and special diets.
• Voco an IHG Hotel at Reading FC Stadium - Supporters
  • Adjacent to Reading Stadium, perfectly located just minutes off the M4 and on the doorstep of Green Park and other Reading business parks. At this modern hotel with thoughtful touches and distinctive design, guests can enjoy some Me Time in spacious guest rooms fully air-conditioned, smart TVs. On top of that, the Voco hotel is just a few minutes from the Oracle Shopping Centre and Reading downtown. There is also leisure facilities with a swimming pool, sauna, and gym.
• Transportation: We will provide transportation for all activities. From the moment you arrive until the day you leave. For airport arrivals and departures we will provide transportation based on the group flight times or the most convenient time for the majority of the group.
• Food: All inclusive for players. Full Board. Breakfast, lunch, and Dinner at hotel or resort. Breakfast and Welcome Dinner for supporters.
• Dietary Accommodations: Participants with dietary restrictions will find meals tailored to their needs available during the trip. Closer to the departure date, we will collect information regarding any allergies or dietary preferences to ensure everyone's needs are met.

HOW FLEXIBLE IS THE SCHEDULE?

• Please note that the schedule can and probably will change based on time of your games, weather and other unforeseen circumstances. However, everything we state will happen in your schedule will take place but the order may change.

TRAVEL QUESTIONS

• Flight Options: GSE will offer a group flight option though our travel partner. Group flights usually require a minimum number of people and will be limited to one departure date and one return date only. We will make this available for sign up by the group buy you also have the option of booking your own flight. If you book your own flight then you will be responsible for coordinating your meet up with the group.
• Solo Travel: Yes, children can travel alone under the guidance and supervision of our experienced staff, ensuring their safety and comfort throughout the journey.
• Passport Requirements: A valid passport is essential for travel. Please ensure that your passport is valid for at least six months beyond the departure date from the originating country
• Travel Protection Plan: GSE offers a comprehensive travel protection plan that covers a range of benefits including medical and dental treatment abroad, cancellation due to injury, sickness, or death of a family member, passport and visa protection, flight cancellation, loss of luggage and personal effects, and cancellation due to terrorist acts (as defined). For more information, please visit the following link. TripMate Travel Insurance
• Packing Essentials: Prepare for your adventure by packing essentials such as team uniforms (details provided by your coach), passport, cleats, sneakers, sandals, shin guards, refillable water bottle, backpack, casual clothing suitable for the weather in Reading (73-59°F), toiletries, power adapter for UK, and any other personal items you may need.
• Cash Recommendations: While credit cards and ApplePay are widely accepted, it's advisable to carry some cash for added convenience during your travels.
• Language and Cultural Assistance: A GSE representative will be available 24/7 during the trip offering assistance for all travelers, specially to those that may not speak the language or are unfamiliar with the local culture.
• Extra Activities: There will be additional activities, at extra cost, offered to the group during your experience.

REGISTRATION QUESTIONS

• Installment Payments: GSE provides the convenience of paying via installment to ensure flexibility and ease of payment for our travelers.
• Financial Assistance and Scholarships: GSE offers a fundraising option through our exclusive partners, Vyoo, providing travelers with opportunities to seek financial assistance and scholarships for their journey.
• Cancellation and Refund Policy: If you need to cancel your participation, you should connect with GSE immediately via email or phone call. Certain fees will apply depending on your cancellation case, and will be calculated as of the date GSE receives written notice of cancellation.

Cancellation Fee Schedule:

• Minimum fee is $250 per person.
• 120 to 91 days before departure is 50% of the trip price.
• 90 to 46 days before departure is 75% of the trip price.
• 45 to 0 days prior to departure is 100% of the trip price.

Full reimbursement, minus minimum fee, will be applied in the case of:

• Travelers cannot travel because of a valid medical reason (e.g. illness, season ending injury).
• Traveler can be reimbursed fully outside conditions above, if full-paying replacement for the trip is found.