This workshop gives participants the opportunity to practice dealing with trying situations in a confident and diplomatic way. They will learn to speak honestly and tactfully, give and receive constructive feedback, and use mediation skills to help others find common ground when holding opposing viewpoints.

Objectives:

• Respond to difficult situations in a confident, diplomatic and tactful way.
• Give and receive feedback without eliciting negative emotions.

This workshop helps people understand the four dominant personality styles: driver, expressor, amiable, and analytical. No one is purely any style, and no style is better or worse than another. Each tendency has strengths and weaknesses. By recognizing our dominant style and developing the ability to identify traits in others, we can change our behaviors to interact with a wide variety of personalities and tendencies. This equips us to better understand others and use effective approaches to build collaboration.

Objectives:

• Identify your own personality style and how you react under pressure.
• Modify your behaviors to be able to connect with people of different styles.
• Influence attitudes and behaviors of others.

Successful leaders and public speakers throughout history have understood and harnessed the power of good storytelling. No matter your topic or your audience, telling a story engages your listeners and elevates your public speaking to an art.

Dale Carnegie believed that public speaking and storytelling are skills to be learned. not inborn abilities. Impactful storytelling requires an understanding of your audience, your topic, and your goal. In this workshop, you will earn the very same skills that Dale Carnegie himself used to create generations of successful businesspeople. compelling community leaders, and even politicians.

Objectives:

• Identify where stories have place in our communication
• Utilize a storytelling model to engage and motivate
• Define your audience and their needs. goals, and wants
• Plan content and delivery that have impact
• Identify best practices of storytellers and presenters

Disagreements, from time to time, are not only inevitable but a natural dynamic between people. Left unresolved, these disagreements and conflicts can waste enormous amounts of time and energy and can affect the bottom line in lost productivity.

For many, the natural reaction is to avoid disagreements in order to maintain a peaceful and cooperative environment. Yet, we can gain so much from those we disagree with if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In fact, research shows that successfully resolving disagreements and issues with work associates or in our personal life ultimately results in greater mutual respect and a more positive relationship.

This module provides insights into our own personality and reactions when dealing with differences of opinion surrounding our “hot buttons.” We will learn to control our emotions, give others the benefit of the doubt, and to express our opinions in ways that allow for acceptance, agreeable outcomes, and improved productivity.

Objectives:

• Identify personal hot buttons and our role in disagreements
• Give others the benefit of the doubt and cushion opinions for greater acceptance
• Apply a formula for contributing ideas and disagreeing in an agreeable way